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We are having printing problems when we attempt to run Crystal reports (custom or built-in) in Education Edge or Raiser's Edge. When we launch Crystal independently of the Reports or Mail module, all is well. We can create .pdf report but can't send them to a printer. We're running Windows 7 and Crystal 11.5. Blackbaud Support says the problem is due to an incompatibility with Crystal and Windows 7 and there is nothing they can do, so they referred me to SAP and Microsoft. Has anyone else encountered this and/or found a workaround? Thanks much. Barbara __________________________ Barbara J. Prine Administrative Systems Manager FirstClass Administrator Kingswood Oxford School 170 Kingswood Road West Hartford, CT 06119 (860) 233-3500 ext. 2265 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Have you tested wether or not it works with UAC off? Might be worth trying. 



Mike Schmelder
Director of Information Services

Lancaster Country Day School
725 Hamilton Road
Lancaster, PA  17603-2491

717.392.2916 x246

www.lancastercountryday.org

  



Hi Barbara:

 

 

On many issues with printing and Blackbaud, usually it winds up with the printer you are printing to is not the default printer on the client – is this the case?

 

<SOAPBOX>

I hope they can articulate what “there an incompatibility between….” [what that incompatibility is] – in my opinion that’s nothing more than saying, “There’s a problem, I don’t know what it is, and I’m giving you an explanation that will get me off the phone with you…”. 

You did troubleshooting 101: where does the program issue lay: is it Blackbaud, SAP, or Microsoft? If you can save the report in Crystal format and run it independent of Blackbaud, and it prints, then it would appear to be a Blackbaud issue.

You pay for Blackbaud support – whether or not it’s another vendor’s issue, Blackbaud relies on the vendor’s product to enhance/enable their product: Blackbaud should be the one you deal with.

Could we get away with telling a user: “Well, you got a virus – We have anti-virus vendor A and it should have taken care of it, so you need to call them, not us”

</SOAPBOX>

 

 

J

Joseph Lorenzatti

Technology Director

The Williston Northampton School

From: The EDUCAUSE ACCESS Constituent Group Listserv [mailto:ACCESS@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Schmelder
Sent: Saturday, March 16, 2013 8:40 AM
To: ACCESS@LISTSERV.EDUCAUSE.EDU
Subject: Re: Windows 7 & Crystal problems

 

Have you tested wether or not it works with UAC off? Might be worth trying. 

 

 


Mike Schmelder
Director of Information Services

Lancaster Country Day School
725 Hamilton Road
Lancaster, PA  17603-2491

717.392.2916 x246

www.lancastercountryday.org

  

 

Message from mlederer@chapinschool.org

If this is what I think this is, it can be fixed by running an XP fix that shouldn't be related, but works.  I can't get to my reference document right now.  Email me Monday, if no one gets back to you, and if I forget to contact you before then.

Mark Lederer


From Mark Lederer's mobile phone
Director of Technology
Chapin School
mlederer@chapinschool.org



-------- Original message --------
Subject: [ACCESS] Windows 7 & Crystal problems
From: Barbara Prine <Prine.B@K-O.ORG>
To: "ACCESS@LISTSERV.EDUCAUSE.EDU" <ACCESS@LISTSERV.EDUCAUSE.EDU>
CC:


We are having printing problems when we attempt to run Crystal reports
(custom or built-in) in Education Edge or Raiser's Edge.  When we launch
Crystal independently of the Reports or Mail module, all is well.  We can
create .pdf report but can't send them to a printer.  We're running
Windows 7 and Crystal 11.5.  Blackbaud Support says the problem is due to
an incompatibility with Crystal and Windows 7 and there is nothing they
can do, so they referred me to SAP and Microsoft.  Has anyone else
encountered this and/or found a workaround?  Thanks much.

Barbara

__________________________
Barbara J. Prine
Administrative Systems Manager
FirstClass Administrator
Kingswood Oxford School
170 Kingswood Road
West Hartford, CT  06119
(860) 233-3500 ext. 2265

**********
Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
The problem started when I moved from XP to Windows 7, and for users who have Crystal installed locally, the problem occurs with every printer, including the default. Here's the message: [Image:3152013_83351_1.png] Those who don't have Crystal installed locally receive this msg: [Image:3152013_82116_0.png] when they choose one of the Ricoh scanner/printer/copiers. I'll find out if it's their default or not. So these folks send to p.df format first and then can print ok. Blackbaud Support essentially said since Crystal and Windows aren't their products, they can't offer a solution. Well we're looking at Veracross already so this may speed up a migration. The EDUCAUSE ACCESS Constituent Group Listserv on Saturday, March 16, 2013 at 8:07 AM -0400 wrote: >Hi Barbara: > > >On many issues with printing and Blackbaud, usually it winds up with the >printer you are printing to is not the default printer on the client – >is this the case? > > >I hope they can articulate what “there an incompatibility >between….” [what that incompatibility is] – in my opinion that’s >nothing more than saying, “There’s a problem, I don’t know what it >is, and I’m giving you an explanation that will get me off the phone >with you…”.  >You did troubleshooting 101: where does the program issue lay: is it >Blackbaud, SAP, or Microsoft? If you can save the report in Crystal >format and run it independent of Blackbaud, and it prints, then it would >appear to be a Blackbaud issue. > >You pay for Blackbaud support – whether or not it’s another >vendor’s issue, Blackbaud relies on the vendor’s product to >enhance/enable their product: Blackbaud should be the one you deal with. > >Could we get away with telling a user: “Well, you got a virus – We >have anti-virus vendor A and it should have taken care of it, so you need >to call them, not us” > > > >  > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
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