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File server usage
Has anybody found a decent way or have a good policy for managing network file servers? I posed a similar question a while back and got ZERO responses. We basically have a primary Windows file server for 90% of our employee use. The users’ “My Documents” is redirected to their home folder on that server (they also have a U drive mapped to the same location, more on that later). Then each department has a departmental “F” or “G” drive, and we have a public “P” drive. There are no quotas in place, no retention policies, and complete chaos on the server.
We have end users that will store personal files in their My Documents, not knowing, or not caring, that it goes onto a file server and is backed up in our enterprise backup system (not cheap). I’d like to stop using the My Document redirect and teach them to use it like the old Win98 “briefcase”. It is a temporary storage location, anything they need safe and backed up, goes in the network drives.
Here are the problems I’d love to see some responses to:
1. How do you manage media files, legitimate University photos and video? Marketing files, athletics, instructional videos, etc…
2. Do you have a document retention policy? How long do you keep a random Word document from 1993?
3. How do you back it up, and do end users have access to do restores? (Volume Shadow Copies or similar)
4. Do you have “public” drives and how are they managed or cleaned up (quarterly or yearly wipes)?
5. Who is responsible for enforcing these policies and procedures, the help desk, the system administrators, the department heads?
Brandon Riffel – IT Manager, Technical Operations