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HelpDesk Ticketing / Project Management
Can anyone recommend a HelpDesk ticket solution they like? Our department has never really fit into the ‘normal’ flow of HD ticketing software and has been small enough to just email/talk to each other to work on issues. Currently, we are in the process of being split between different buildings and our current setup isn’t working as well as it was.
Ideally, we would really like to marry the HD ticketing and project management processes, but still have the system be light and responsive. Any thoughts or recommendations would be much appreciated!
K R I S S
Director, Information Technology
701 College Road | Lebanon | Illinois | 62254