Main Nav

·         Yes, a confirmation is immediately sent to a user’s official e-mail address when their password is changed.  The mail states when it was changed and who changed it (which could have been someone from the helpdesk).

·         No, we don’t send mail about failed changes, only the feedback on the password change form.

·          We begin notifying users that their password will expire about a month before.  The notifications start weekly and increase to daily the week before the password expires.

·         I’m not sure what you mean by role based notifications.  Only the user is notified. 

·         We only send notifications to a user’s university email address.


image001.jpg1.95 KB
smime.p7s6.01 KB


For NYU:

·        Do you notify users when they have changed their password?  To what e-mail address work/personal?

·        Do you notify users when a password change failed (result of password sync)? To what e-mail address work/personal?

·        How often do you notify users of their need to change their password?

·        Do you do any role based notifications?

·        Are notifications send on weekends, holidays, extended breaks (i.e. Christmas)?
Yes.  3 notifications: 3 weeks in advance, 1 week in advance, 1 day in advance

·        Do you do anything special when a VIP needs to change their password?
Dodge the occasional incoming request to have the VIP exempted from requirement?

·        Have you experienced any legal issues sending password notifications to non-University e-mail accounts, if you send to off-campus accounts?
Only send to official University address (

- Gary Chapman


View dates and locations

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


EDUCAUSE Institute
Leadership/Management Programs
Explore More

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.