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·         Yes, a confirmation is immediately sent to a user’s official e-mail address when their password is changed.  The mail states when it was changed and who changed it (which could have been someone from the helpdesk).

·         No, we don’t send mail about failed changes, only the feedback on the password change form.

·          We begin notifying users that their password will expire about a month before.  The notifications start weekly and increase to daily the week before the password expires.

·         I’m not sure what you mean by role based notifications.  Only the user is notified. 

·         We only send notifications to a user’s university email address.

 

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For NYU:

·        Do you notify users when they have changed their password?  To what e-mail address work/personal?
No

·        Do you notify users when a password change failed (result of password sync)? To what e-mail address work/personal?
No

·        How often do you notify users of their need to change their password?
Annually

·        Do you do any role based notifications?
No

·        Are notifications send on weekends, holidays, extended breaks (i.e. Christmas)?
Yes.  3 notifications: 3 weeks in advance, 1 week in advance, 1 day in advance

·        Do you do anything special when a VIP needs to change their password?
Dodge the occasional incoming request to have the VIP exempted from requirement?

·        Have you experienced any legal issues sending password notifications to non-University e-mail accounts, if you send to off-campus accounts?
Only send to official University address (netid@nyu.edu)

- Gary Chapman


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