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Google Docs abuse
I am sure many of you have experienced the phishing scams hosted on Google spreadsheets. While we report these scams to Google through the Report Abuse link, it seems that the time it takes for Google to remove the phishing site varies significantly. While some links are taken down almost immediately, others stay active for days, if not weeks after multiple reports through the abuse link.
Also, this maybe coincidence, but I have realized that some of the phishing links hosted on EDU's Google Apps often takes longer for Google to resolve than others. Has anyone noticed the same pattern, and does anyone have any tips on how to escalate these cases when Google fails to respond to the abuse report? Thank you.
Information Security Officer
Virginia Commonwealth University