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Impersonation/Shadowing and Data Security
We have a request to provide a student impersonation/shadowing capability for university staff in several offices as a means of “seeing what they see” when a student or applicant calls with a question about our student portal. This capability would allow staff to log in as the student and troubleshoot, with access to all personal student data on the system. I was curious if other schools have implemented anything like this in their student portals, and what additional data security/auditing measures might have been taken.
David Norman Director of Administrative Computing, Bentley University