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Hello,
We are moving forward with an implementation of JumpForward http://www.jumpforward.com/ in collaboration with our Athletics department.  During the course of training, we discovered that there was a "username/password" report available to members of the admin role that displayed user's full name, preferred email, username, and password for all users in the system (for our organization).

We immediately notified JumpForward about this, and they have been extremely willing to work with us to remove the report and address underlying concerns about how the credential information was stored.  During the course of the conversation, they indicated that the report existed due to high demand from large universities.

They also indicated that we were one of the few universities they've worked with where IT is working closely with Athletics on the implementation.

I'm curious how many of you are using JumpForward, and how you have dealt with the "username/password" report.  Thanks!

Shawn
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Shawn A. Kohrman, Security Architect

Azusa Pacific University
Information & Media Technology
901 E. Alosta Ave., PO Box 7000
Azusa, CA 91702-7000

P:  626.815.2054 | F:  626.815.2061 | http://www.apu.edu/
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Comments

As a compliment to JumpForward, I am pleased to share with this group our experience with the company.  

JumpForward immediately took action on our concern, and instituted a number of very progressive changes to address them.  As an organization, we are extremely pleased with JumpForward's modern architecture and their outstanding customer service.  Additionally, we are moving forward with them to explore other areas where we can partner.

It has come to my attention that there has been misuse of my previous post to discredit JumpForward.  In light of that, I would like to make a few specific points clear.
  1. JumpForward has addressed all of our concerns in an extremely timely manner.
  2. JumpForward has exceeded our expectations with regard to their handling of our security concerns.  The modifications that they have implemented resolved every concern we had and paved the way for us to explore a much deeper relationship with them.
  3. At no time was there a "breach" of security.
Please feel free to contact me if you have any questions regarding JumpForward.
  
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Shawn A. Kohrman, Security Architect

Azusa Pacific University
Information & Media Technology
901 E. Alosta Ave., PO Box 7000
Azusa, CA 91702-7000

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