Main Nav

Exchange 2010 and 2013 have a variety of RBAC (role based access control) options that you can provide people certain levels of access to manage Exchange.  For example, our help desk has the ability to modify mailbox options for people so they can assist managing mailbox rules, setting up automated replies, and mobile device support.  However, they cannot view anyone’s email.

 

Joe

 

 

Comments

Greetings from Indiana University.

 

Momi Ford, our Support Center manager, has provided the following response.  I’ve cc’d her if you wish to reach her directly for questions.

*************************************

 

“We have tool that was written by a member of the Messaging team years ago, that allows our consultants to easily checkup some end user information and allows us to increase quotas (within a limit).  Paul’s team might be able to answer this a bit better as far as how the tool was created though.  With it, our consultants can go to this in-house tool, enter a username and retrieve the following information:

 

·         Full name

·         Department

·         Status (e.g. Student, Faculty, Staff)

·         Primary email address

·         Whether or not an Exchange account exists

 

If an Exchange account does exist, it will also provide the following,

·         Exchange Server (what mailbox the account resides)

·         Database

·         DB Availability Group

·         Current Mailbox Size

·         Item Count

·         Level at which user receives a Quota Issue Warning

·         Level at which over Quota prohibits sending email

·         Level at which over quota prohibits receiving email

·         Deleted Item Retention Time

·         ActiveSync Polic

·         IMAP Status

·         Account Status

 

Junk E-mail Settings

·         Exchange (Server Side) Junk E-mail Setting

·         Outlook (Client Side) Junk E-mail Protection Level

·         Outlook (Client Side) Junk E-mail Delete Instead of Move to Junk E-mail

 

Additional Services

·         BlackBerry Server account (yes/no)

Thank you, Momi! 

 

Cathy O

 

Cathy O’Bryan, Director

Client Support

University Information Technology Services, Indiana University

(812)856-3527  (IU Bloomington)      (608)333-4547 (Cell)

http://uits.iu.edu/

 

 

 

Howdy!

We're transitioning our on-premises Exchange email service from a boutique offering for small departments to the single solution for all faculty and staff on campus. In the course of this project, our Tier 1 support center will be assuming many retail support responsibilities previously managed by the administrators of the Exchange system.

We're struggling to find the right balance of access and visibility into Exchange and its associated Active Directory appropriate for Tier 1 (mostly student) support staff to maximize first contact resolution and maintain a reasonable security model.

I was wondering if there are products any of you who support Exchange and AD at Tier 1 may be using to provide this access and visibility, or which, if any, security roles you provide to Tier 1 staff. Any information would be much appreciated!

Thanks in advance,

Court Sansom
Sr. IT Manager
Help Desk Central
Texas A&M University

court@tamu.edu
979.845.0702 x302

Exchange 2010 and 2013 have a variety of RBAC (role based access control) options that you can provide people certain levels of access to manage Exchange.  For example, our help desk has the ability to modify mailbox options for people so they can assist managing mailbox rules, setting up automated replies, and mobile device support.  However, they cannot view anyone’s email.

 

Joe

 

 

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.