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Do you have a support team, staffed by students? If so, would you be willing to share your experience and advice with our students?

We are forming a new support tier at UC Davis staffed by a “founders” group of 8 very enthusiastic and motivated students. Rather than providing the students with a book of policies and procedures, mission and values, etc., we have asked the students to define and shape their organization, within some very broad guidelines. One of the important components of their new group will be to learn from others that have existing and successful support teams.

Our students have prepared a list of questions to learn how others have successfully implemented student support, and create a set of “best practices.” And, if there is interest, we would share our findings through this forum. The topics are:

·         Organizational structure

·         Culture and environment

·         Policies and procedures

·         Scope of support

·         Communications

·         Operational considerations

·         Customer Satisfaction

·         Performance measurement and feedback

·         Knowledge transfer and training.

If you are willing to provide input, please provide your name, university, and phone number. We will then send a link to a “doodle poll” to set up a convenient time for the interview.

Comments

I am definitely interested:

 

Elisabeth Greenwood

Univeristy of Central Florida

(407) 823-0406

 

My team has a success record of part-time students moving into full-time positions in the University upon graduation, and if interested I’ll be happy to arrange a conference call between my student team members and yours, or an Adobe Connect session.

 

~elisabeth

 

Sandi Carpenter
Ashland University
419-207-6882


---------- Forwarded message ----------

I am interested!

 

Tammy Jo (TJ) Martinez

University of New Mexico

505.277.0960

 

Have a great day!

~TJ

 

Tammy Jo (TJ) Martinez

Director, Customer Support Services

Information Technologies

University of New Mexico

505.277.0960 (office)

505.220.9177 (mobile)

tjm@unm.edu

 

 

 

I’m interested.

 

Abdulrauf Gehani
Manager, IT Client Services
Information and Instructional Technology Services

UNIVERSITY OF TORONTO SCARBOROUGH
Academic Resources Building, Room AC207
1265 Military Trail, Toronto, Ontario  M1C 1A4
Tel 416-287-7344
iits.utsc.utoronto.ca

Tomorrow is created here.

 

Interested! (email and contact info below)

Lisa


I would be interested.

bvriesem@calvin.edu

Bill Vriesema

Associate Director of the Service Desk

Calvin College

Information Technology Dept.

Phone: 616-526-6762

HelpDesk: 616-526-8555

bvriesem@calvin.edu

www.vreez.net

************************

 

I am interested in helping out. My contact information is below.

 

All the best.

 

-----------------------------------

Lucas Friedrichsen, Manager

OSU Computer Helpdesk

Community Network

 

541-737-8244

http://oregonstate.edu/is/tss

Note:  IT staff at Oregon State University will *NEVER* ask you for your password, nor will we send you email requesting your password or other personal information. Ignore and delete all email messages requesting such information

 

I am interested in helping

 

Jennifer Dobbs

Policy, Training and Customer Service Coordinator

Jackson College

Information Technology

http://www.jccmi.edu/informationtechnology/

Phone: 517-796-8471

Fax: 517-796-8560

 

William Atkinson Hall (WA)

Central Campus

2111 Emmons Rd

Jackson, Michigan  49201

 

 

 

 

Message from enettifee@gmail.com

I would be happy to help.

Erin Nettifee
Duke University
919-668-4829

Best,
Erin


Yes,

Alison Stillwell

Loyola University Chicago

773 508 7002

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU] On Behalf Of Erin Nettifee
Sent: Tuesday, November 12, 2013 11:54 AM
To: ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITSUPPORTSERVICES] Student support survey participants needed

 

I would be happy to help.

 

Erin Nettifee

Duke University

919-668-4829

 

Best,

Erin

 

Anita,

 

I’d be happy to help.

 

Drew Hostetler

Indiana University

812-856-4540

 

I'd be happy to help!

Rachel Weaver
Macalester College
651-696-6507

Rachel Weaver
Client Services Consultant
Macalester College ITS



I can help:
Jeanne Gregor
University of Maryland College Park
301 – 405 - 8433

Jeanne L. Gregor, Help Desk Manager
Division of Information Technology, University of Maryland, College Park
office: 301.405.8433
fax:    301.405.0726

From: Anita Nichols <ajnichols@UCDAVIS.EDU>
Reply-To: The EDUCAUSE IT Support Services Constituent Group Listserv <ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU>
Date: Tuesday, November 12, 2013 10:38 AM
To: "ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU" <ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU>
Subject: [ITSUPPORTSERVICES] Student support survey participants needed

Do you have a support team, staffed by students? If so, would you be willing to share your experience and advice with our students?

We are forming a new support tier at UC Davis staffed by a “founders” group of 8 very enthusiastic and motivated students. Rather than providing the students with a book of policies and procedures, mission and values, etc., we have asked the students to define and shape their organization, within some very broad guidelines. One of the important components of their new group will be to learn from others that have existing and successful support teams.

Our students have prepared a list of questions to learn how others have successfully implemented student support, and create a set of “best practices.” And, if there is interest, we would share our findings through this forum. The topics are:

·         Organizational structure

·         Culture and environment

·         Policies and procedures

·         Scope of support

·         Communications

·         Operational considerations

·         Customer Satisfaction

·         Performance measurement and feedback

·         Knowledge transfer and training.

If you are willing to provide input, please provide your name, university, and phone number. We will then send a link to a “doodle poll” to set up a convenient time for the interview.

We would love to help out.

 

 

Beth Rugg

Assistant Director Technology and Instructional Support Services

Information Technology Services

106 Job Hall

Ithaca College
953 Danby Rd. | Ithaca, NY 14850
607-274-7349 | 607-592-1573 mobile
erugg@ithaca.edu | www.ithaca.edu

 

 

 

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