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Student support survey participants needed
Do you have a support team, staffed by students? If so, would you be willing to share your experience and advice with our students?
We are forming a new support tier at UC Davis staffed by a “founders” group of 8 very enthusiastic and motivated students. Rather than providing the students with a book of policies and procedures, mission and values, etc., we have asked the students to define and shape their organization, within some very broad guidelines. One of the important components of their new group will be to learn from others that have existing and successful support teams.
Our students have prepared a list of questions to learn how others have successfully implemented student support, and create a set of “best practices.” And, if there is interest, we would share our findings through this forum. The topics are:
· Organizational structure
· Culture and environment
· Policies and procedures
· Scope of support
· Operational considerations
· Customer Satisfaction
· Performance measurement and feedback
· Knowledge transfer and training.
If you are willing to provide input, please provide your name, university, and phone number. We will then send a link to a “doodle poll” to set up a convenient time for the interview.