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We have been moving closer to a 365 24/7 shop. We are trying to establish a set maintenance window on the second Tuesday of each month from 10:00 PM until 6:00 AM for any type of required system maintenance. Does anyone else have a maintenance window set? How do you provide compensation for your hourly staff members?

 

 

Regards,

 

Jesse

 

 

Jesse Lunt

Network Services Manager

Saint Joseph College

Asylum Avenue | West Hartford | CT | 06117

(o) 860-231-5283

(m) 413-464-2346

 


On June 8, 2012, Saint Joseph College will become the University of Saint Joseph. At that time, the website changes to http://www.usj.edu; and email correspondence to username@usj.edu. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

For contingent workers, additional compensation normally dictated by official HR policies - not arbitrary compensation ideas of management. This question is more appropriately discussed regarding salaried employees, to whom you may want to provide comp time, since any work time should be used for benefit accrual purposed. 

Maintenance windows are set well in advance at our institution, as they require buy-in and notification to and from multiple departments. Rarely, we will conduct an emergency maintenance, but the normal process is a long-term schedule.

Emily,

                Thank you. How long in advance do you begin preparations for your maintenance windows?

 

Regards,

Jesse

 

From: The EDUCAUSE Professtional Development Constituent Group Listserv [mailto:PROFDEV@LISTSERV.EDUCAUSE.EDU] On Behalf Of Emery Rudolph
Sent: Tuesday, April 17, 2012 11:05 AM
To: PROFDEV@LISTSERV.EDUCAUSE.EDU
Subject: Re: [PROFDEV] after hour work and compensation

 

For contingent workers, additional compensation normally dictated by official HR policies - not arbitrary compensation ideas of management. This question is more appropriately discussed regarding salaried employees, to whom you may want to provide comp time, since any work time should be used for benefit accrual purposed. 

Maintenance windows are set well in advance at our institution, as they require buy-in and notification to and from multiple departments. Rarely, we will conduct an emergency maintenance, but the normal process is a long-term schedule.

The goal is to establish quarterly windows that are well published and vetted with the various units. The window sizes are standard size and we try to fill them wisely, so that we accomplish as much as possible while also allowing for adequate testing and roll back time. 

Outside of those major windows, we push routine changes on specific days each week, except for the rare emergency change. 

Emily,

                So you potentially have numerous outages throughout a quarter, but they have been agreed upon by the affected department or school? Or do you have only one per quarter?

 

-Jesse

 

From: The EDUCAUSE Professtional Development Constituent Group Listserv [mailto:PROFDEV@LISTSERV.EDUCAUSE.EDU] On Behalf Of Emery Rudolph
Sent: Tuesday, April 17, 2012 12:02 PM
To: PROFDEV@LISTSERV.EDUCAUSE.EDU
Subject: Re: [PROFDEV] after hour work and compensation

 

The goal is to establish quarterly windows that are well published and vetted with the various units. The window sizes are standard size and we try to fill them wisely, so that we accomplish as much as possible while also allowing for adequate testing and roll back time. 

 

Outside of those major windows, we push routine changes on specific days each week, except for the rare emergency change. 

Wasn't sure you were addressing me - "Emery" :-)

Keep in mind that not all changes are service affecting. A well architected environment should have multiple paths and redundancy to minimize any service interruptions. You work on one leg, bring it up, test then work on the other leg. It is rare that we have to propose a maintenance that will take down our services. 

To answer you core question - the only way that you are going to get the time to perform the maintenance you need is to set a firm long-term schedule that other units can then plan around. If you don't do that, you will always get push back that the time isn't right or there is something else planned for that weekend. No one ever easily approves ad hoc network changes when they can affect services. If you have a long-term plan that is published and you do a good job of sending reminder notifications as each time comes around, you will have a much easier time and the other groups will have more respect for your professionalism in organizing and performing your tasks. 

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