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Hello everyone

My name is Ellen Borkowski, Chief Information Officer at Union College, and I am the current chair of the EDUCAUSE Professional Development Committee.  I am reaching out to this constituent group on behalf of the committee.  Our committee's role is to advise EDUCAUSE on their professional development activities – not only in looking at existing programs, but also providing input into areas of need for new programs.  

In our meeting at EDUCAUSE, the committee discussed ways to gather more feedback and input into the needs of our community in terms of professional development for all levels of our staff.  We felt that connecting with this constituent group would be a great way to gather additional feedback.  Unfortunately, I was unable to make it to the CG meeting at the conference, but we heard from Tracey Leger-Hornby that there was a lively discussion in Denver.  I am reaching out to this group to ask for that discussion to continue on this listerv so that I may gather additional information that can inform future committee discussions.

So I invite all of you to continue the lively discussion in Denver on this list.  Do you have questions about what is available?  Wish you could take a certain type of training or suggest a certain type of training to a colleague?  Frustrated with finding resources on the website?  Want to know more about mentoring?  Have suggestions on new things to try or comments on things that work well?  I encourage all to post whatever is on your mind!

I look forward to interacting and communicating with this CG group in conjunction with leading the EDUCAUSE Professional Development Committee.  

Ellen

-- 

Ellen Yu Borkowski

Chief Information Officer

Information Technology Services

 

Union College

807 Union St.

Schenectady, NY  12308

Office: 518.388.6293

Fax: 518.388.6470 

Email: eyb@union.edu

Web: http://its.union.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

I would love to attend a seminar on approaches to designing and developing a system for adjunct faculty professional development.

Since most of our credit enrollments are online and almost all of our faculty are adjunct, we are challenged to achieve the following:
  • Build capacity with experienced instructors who have never developed or taught an online course.
  • Build capacity with SME and practitioners who have neither classroom nor online teaching experience.
  • Build a college-wide community of teaching practice through blended methods of in-person faculty forums and virtual communities.
  • Build a program that trains qualified mentors and pairs them with mentees, with oversight and evaluation.
  • Build capacity for all faculty at all levels of experience in using rich media to promote greater engagement with online instructional content, and to promote students' use of digital tools used in authentic practice. 
A nearly all-adjunct faculty model poses unique conditions for PD in general. But they are exacerbated by having to make the leap to building proficiency in teaching online.

I hope this is the kind of feedback you were expecting. I did not attend the Denver conference.

thx – Steve

-- 
Steve Covello
Rich Media Specialist
603-513-1346
Skype: steve.granitestate
Scheduling: tungle.me/steve.granitestate



From: "Borkowski, Ellen Yu" <borkowse@UNION.EDU>
Reply-To: The EDUCAUSE Professional Development Constituent Group Listserv <PROFDEV@LISTSERV.EDUCAUSE.EDU>
Date: Thu, 15 Nov 2012 18:49:29 +0000
To: <PROFDEV@LISTSERV.EDUCAUSE.EDU>
Subject: [PROFDEV] Greetings from the EDUCAUSE Professional Development Committee

Hello everyone

My name is Ellen Borkowski, Chief Information Officer at Union College, and I am the current chair of the EDUCAUSE Professional Development Committee.  I am reaching out to this constituent group on behalf of the committee.  Our committee's role is to advise EDUCAUSE on their professional development activities – not only in looking at existing programs, but also providing input into areas of need for new programs.  

In our meeting at EDUCAUSE, the committee discussed ways to gather more feedback and input into the needs of our community in terms of professional development for all levels of our staff.  We felt that connecting with this constituent group would be a great way to gather additional feedback.  Unfortunately, I was unable to make it to the CG meeting at the conference, but we heard from Tracey Leger-Hornby that there was a lively discussion in Denver.  I am reaching out to this group to ask for that discussion to continue on this listerv so that I may gather additional information that can inform future committee discussions.

So I invite all of you to continue the lively discussion in Denver on this list.  Do you have questions about what is available?  Wish you could take a certain type of training or suggest a certain type of training to a colleague?  Frustrated with finding resources on the website?  Want to know more about mentoring?  Have suggestions on new things to try or comments on things that work well?  I encourage all to post whatever is on your mind!

I look forward to interacting and communicating with this CG group in conjunction with leading the EDUCAUSE Professional Development Committee.  

Ellen

-- 

Ellen Yu Borkowski

Chief Information Officer

Information Technology Services

 

Union College

807 Union St.

Schenectady, NY  12308

Office: 518.388.6293

Fax: 518.388.6470 

Email: eyb@union.edu

Web: http://its.union.edu

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Dear Steve,

These are great ideas.  Our meeting was focused on the professional development needs of IT and library staff.  Some of the topics covered at our in-person meeting included how to motivate (and keep motivated) staff who are doing more than ever, how to recruit new staff, how to create strong career paths, how to provide training opportunities, and how to manage groups with different styles, interests, and engagement levels.  We will post the notes to the meeting soon.  

I encourage you to look over the list of EDUCAUSE (http://www.educause.edu/careers/advance-your-career-educause) programs and give us your feedback and ideas.  We would love to hear from you.

Tracey

 

Hi Ellen! 

You asked (“Have suggestions on new things to try or comments on things that work well?” ) so, I’m going to take a shot.

 

I use a process for developing training (professional development) plans for any given person/position.  I taught a preconference Seminar (workshop) at last year’s Educause on it (online and face-to-face).  It’s based on over 20 years of experience in the US Air Force (I was a training specialist).  The key to the process is the use of Master Task Lists – turning all skills into tasks which allow performance evaluation to determine ability (skill) levels.  What I suggest is that if we had Master Task Lists (MTL) for IT positions across Higher Ed we’d have a massively valuable tool.  Here’s just some of the benefits we could gain across the industry:

 

Every position would have a unique MTL

When we want to hire, we’d have the MTL as a clear definition of the tasks which go into a job

We would also have the evaluation of what skill levels are needed for each position

If you wanted to know what skills other institutions use, you’d be able to know easily

If someone wanted to know if they could fill a position (based on skills needed) they could easily know

When we compare FTE in specific areas or concerns – we’d be able to compare apples to apples

We could leverage, review, assess, and select training for tasks based on inputs/feedback from others who took the training for the same reasons

 

Of course there are  many benefits within the institutional – most especially heightened communications between managers and workers. 

Clear understanding of what the job entails

Clear understanding and means of communicating about skill levels required, and skill levels attained

A means for identifying priorities in training

A means for evaluating training vehicles

A means for tracking progress and attainment of skills

 

Both lists can go on and on.  These are just off the top of my head.  The point is, rather than us (Higher Ed IT organizations) working in the abstract, we could concretely develop a tool which can be used universally across our varied organizations.  This could be the “common ground” which would start moving us from  disparate organizations to a well-defined industry.  If this were to be accomplished, there should be a database which houses the results (MTLs cataloged and available) – I see Educause uniquely situated to be the manager of this data source.  The Educause constituents (all of us) would provide the data in an agreed upon, common format.  Educause would simply provide the means for us to upload, edit, and publish the results.

 

Marty

 

Martin Klubeck, MA
Strategy & Planning Consultant

Office of Information Technologies

359 ITC
University of Notre Dame
Notre Dame, IN 46556

CEITPS: http://www.ceitps.org

(574)-631-5447

 

 DTRT  TRW  TFT

"If you don't know where you are, a map won't help,

If you don't know where you're going, any map will do"

 

Please consider the environment when considering printing emails.  But, since you’re obviously an email power user, I guess I don’t need to tell you not to print this email.  I mean we’re having a meaningful back and forth, aren’t we?  I’m proud of you and thank you for safeguarding our environment for the future generations… J

 

 

Martin,

That's a really interesting idea.  One thing that comes to mind, to do this we'd need an agreed-upon set of basic job titles and descriptions (e.g., network engineer, helpdesk consultant, etc).  One potential source for this is the HEITS salary survey (heits.org) -- Frank Thomas, who runs that, has already done a huge amount of legwork in that arena.  I wonder if he'd be interested in being involved.

Eric

-- 
Eric Bird
Vice President for Technology and Chief Information Officer
Massachusetts College of Art and Design
eric.bird@massart.edu
617-879-7878

Technology staff will NEVER ask for your password, particularly not by email.  Any request for it is a scam and should be ignored.

I like this approach as well.  How do we get started?

 

 

 

Jeanne Casares

Chief Information Officer

Rochester Institute of Technology

135 Lomb Memorial Drive

Rochester, NY  14623-5603

Phone: 585-475-4455

jeanne.casares@rit.edu

https://apps.rit.edu/fa/ritchieslist/app/

 

 

Eric –

I agree…but it’s actually less “important” than one may think.  If I call a position “helpdesk consultant” and you call it “Customer Service Provider” – it won’t matter because the titles won’t drive the information.  Instead the list of tasks they perform will.  Here’s a really simplified example:

 

Helpdesk Consultant

Customer Service Provider

Answer phone

Answer phone

Gather Caller Information

Pull caller information from system

Determine type of issue

Identify category

Redirect to 2nd level support

Refer user to middle customer service help

Troubleshoot issue

Update online database

 

So, for the first four tasks – these may be the same task.  The fifth are different.  If we have task breakdowns for each, we can easily tell if they truly are the same tasks, just named differently.  It would then require finding the simplest, clearest, task title so they actually READ the same.  Of course we have to avoid using any localized terminology to make it generic. 

 

On the tasks which are actually different…no worries there.  The database should have the ability to:

1.       Identify ALL tasks ever listed under a job type (1st level help?)

2.       Identify tasks which = a specific job at a specific institution (helpdesk consultant at institution X)

 

So, if you are looking to create a position, you can see what “could” go into the position, and what others have used for a similar position.

 

Jeanne and Eric:

The big tasks will be to:

1.       Ensure we do full MTLs and tasks breakdowns as necessary

2.       Have a team which

a.       reviews for clarity

b.      Builds the database

c.       Sends the results to the committee/CG for review

d.      Makes changes based on inputs

3.       Publish the database as it is created

 

This isn’t a “new” idea – I remember (can’t remember the exact name though – I’ll have to research it) there was a Government document which captured not only the jobs and titles (http://www.bls.gov/soc/materials.htm ) but also the responsibilities and (MTLs??) for jobs (in the military?).  In any case, it would require us to capture, normalize, and organize the data.

 

Marty

Martin Klubeck, MA
Strategy & Planning Consultant

Office of Information Technologies

359 ITC
University of Notre Dame
Notre Dame, IN 46556

CEITPS: http://www.ceitps.org

(574)-631-5447

 

 DTRT  TRW  TFT

"If you don't know where you are, a map won't help,

If you don't know where you're going, any map will do"

 

Please consider the environment when considering printing emails.  But, since you’re obviously an email power user, I guess I don’t need to tell you not to print this email.  I mean we’re having a meaningful back and forth, aren’t we?  I’m proud of you and thank you for safeguarding our environment for the future generations… J

 

 

Sending this on behalf of Lisa....

Hello all, we have made an initial attempt at this in creating an IT Career Framework which you can find at http://www.careerframework.ubc.ca/.  In particular you will see the graphical image which illustrates the job ladders and the positions associated with the ladder, and their relationship to each other on the compensation scale (A-H - a being lowest)

 

We undertook a project to go through all our existing JD's and group them into like skills, titles, functions and then worked through creating standardized job descriptions.  We brought together representatives from various job "groupings" and came up  with a common nomenclature for titles and mapped them to compensation; assigned core and role based competencies, as well as core duties (standard) and role based duties (custom).   We are in the process of locating a model for skills that will likely utilize some of what Global Knowledge has to offer and also following SFIA (Skills Framework for the Information age)

 

Hope this is of some interest…..

 

Julie Kothlow

Director, People Leadership & Change Management

Information Technology | Engage. Envision. Enable.

The University of British Columbia

Tel: 604.822.1976 | Cel: 604.817.9494

 

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