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Hi,
How are you folks handling software updates for Mountain Lion?

The Helpdesk staff here reports that they purchased and installed Mountain Lion upgrades with no problem.  Now when they try to select the Apple icon, and select software updates, the display shows how many updates need to be run, they select install, and they get an App Store login screen.

How are you managing this?
Does everyone with a Mac have to get a unique App Store login?  Or do we have to share the login that was used for purchase?  That wouldn't be pretty.

--
Theresa Rowe
Chief Information Officer
Oakland University
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

This has been a nightmare for us and our short term solution is to keep people on Lion. We should be good for this academic year until our summer purchases in July. At that point, ML will have been out for more than 6 months and they will have removed the downgrade option.

 

Our plan for iPads is to create an email address (through the use of a distribution group) that is unique to the device that the current user has access to. We then create an AppleID with that email and give the user the password. We do all app purchasing through VPP accounts then the redemption code is sent to the user.  We do this so college-owned software doesn’t leave with an employee on their personal AID. If an employee leaves, we reset the AID password and add the new user to the distribution group, removing the old user.

 

We are experimenting with this setup for Mountain Lion as well but it is not pretty at all. This method does not scale. We’d love for Apple to propose a solution, but we all know that will never happen. Back to the drawing board as always.

 

Tim

 

Tim Cappalli, ACMP CCNA | (802) 626-6456

Office of Information Technology (OIT) | Lyndon

» cappalli@lyndonstate.edu | oit.lyndonstate.edu

 

 

Sent from Windows 8 and Outlook 2013

 

Your helpdesk might be confusing things. Mountain Lion OSX updates are delivered thru the appstore application, but it doesn't require logging into the appstore.  Other updates of software (i.,e Iphoto, Iworks, Finalcut) do require you to login to the appstore if that's how you purchased them.  We purchase our OSX Moutain Lion thru the Education Volume Licensing site however, and didn't upgrade do a mountain lion upgrade thru the Appstore application, so perhaps because they didn't use the education volume license distribution, this is what's happening?  We have other that have purchased Mountain Lion upgrades however, and they are not prompted to login.

Darrell Lutey
Assistant Director, 702-895-0763
Office of Information Technology, UNLV
CBC B129 / Mail Stop 7040
http://oit.unlv.edu  |  Twitter@unlv_oit
IT Help Desk: 702-895-0777




From:        Theresa Rowe <rowe@OAKLAND.EDU>
To:        LICENSING@LISTSERV.EDUCAUSE.EDU
Date:        09/26/2012 01:28 PM
Subject:        [LICENSING] Apple Mountain Lion
Sent by:        The EDUCAUSE Software Licensing Issues Constituent Group Listserv <LICENSING@LISTSERV.EDUCAUSE.EDU>



Hi,
How are you folks handling software updates for Mountain Lion?

The Helpdesk staff here reports that they purchased and installed Mountain Lion upgrades with no problem.  Now when they try to select the Apple icon, and select software updates, the display shows how many updates need to be run, they select install, and they get an App Store login screen.

How are you managing this?
Does everyone with a Mac have to get a unique App Store login?  Or do we have to share the login that was used for purchase?  That wouldn't be pretty.

--
Theresa Rowe
Chief Information Officer
Oakland University
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

The Mountain Lion upgrade itself didn't seem to be a problem.  It is on the ongoing software updates.  Have you tried that yet?  We seem to be experiencing what Tim described.

I re-read this - they are getting a login box to do the software update  - that's what they are telling me.

Yes, I just updated my machine 2 minutes ago 10.8.2 combined update.  I tried to update final cut pro, it asked me to login (didn't login), clicked on update to 10.8.2 - started the update without prompting.  Apple did this on purpose.  Maybe there clicking on "update all" instead of just selecting the OS upgrades.

Darrell Lutey
Assistant Director, 702-895-0763
Office of Information Technology, UNLV
CBC B129 / Mail Stop 7040
http://oit.unlv.edu  |  Twitter@unlv_oit
IT Help Desk: 702-895-0777




From:        Theresa Rowe <rowe@OAKLAND.EDU>
To:        LICENSING@LISTSERV.EDUCAUSE.EDU
Date:        09/26/2012 01:55 PM
Subject:        Re: [LICENSING] Apple Mountain Lion
Sent by:        The EDUCAUSE Software Licensing Issues Constituent Group Listserv <LICENSING@LISTSERV.EDUCAUSE.EDU>



The Mountain Lion upgrade itself didn't seem to be a problem.  It is on the ongoing software updates.  Have you tried that yet?  We seem to be experiencing what Tim described.

Thanks- we'll give it a try!

All,

We too are using Apple's Educational Volume license program for MacOS 10.8 here at Clemson. We are trying to avoid using the Apple App store and personal iTune accounts for departmental purchases, although our purchasing office currently allows it for business application purchases. 

Bobby Clark
CCIT Stragetic Licensing 
Clemson University 

On Sep 26, 2012, at 4:56 PM, "Theresa Rowe" <rowe@OAKLAND.EDU> wrote:

I re-read this - they are getting a login box to do the software update  - that's what they are telling me.

We had no issues with OS updates (we do not let the users do those anyway because of issues with PGP, etc), but the other Apple applications (iLife, iWork, etc) seem to require the account that purchased or redeemed the code.

 

 

Tim Cappalli, ACMP CCNA | (802) 626-6456

Office of Information Technology (OIT) | Lyndon

» cappalli@lyndonstate.edu | oit.lyndonstate.edu

 

 

From: The EDUCAUSE Software Licensing Issues Constituent Group Listserv [mailto:LICENSING@LISTSERV.EDUCAUSE.EDU] On Behalf Of Darrell Lutey
Sent: Wednesday, September 26, 2012 4:59 PM
To: LICENSING@LISTSERV.EDUCAUSE.EDU
Subject: Re: [LICENSING] Apple Mountain Lion

 

Yes, I just updated my machine 2 minutes ago 10.8.2 combined update.  I tried to update final cut pro, it asked me to login (didn't login), clicked on update to 10.8.2 - started the update without prompting.  Apple did this on purpose.  Maybe there clicking on "update all" instead of just selecting the OS upgrades.

Darrell Lutey
Assistant Director, 702-895-0763
Office of Information Technology, UNLV
CBC B129 / Mail Stop 7040
http://oit.unlv.edu  |  Twitter@unlv_oit
IT Help Desk: 702-895-0777




From:        Theresa Rowe <rowe@OAKLAND.EDU>
To:        LICENSING@LISTSERV.EDUCAUSE.EDU
Date:        09/26/2012 01:55 PM
Subject:        Re: [LICENSING] Apple Mountain Lion
Sent by:        The EDUCAUSE Software Licensing Issues Constituent Group Listserv <LICENSING@LISTSERV.EDUCAUSE.EDU>




The Mountain Lion upgrade itself didn't seem to be a problem.  It is on the ongoing software updates.  Have you tried that yet?  We seem to be experiencing what Tim described.

We bought the number we wanted from educational volume licensing. They let you download a single installation file, and then you distribute as many as you purchased. It’s an honor system. It only took me about 6 phone calls to figure this out.  They really have poor service.  I finally got results by talking to an educational account exec. who was more helpful than the rest of them put together.

 

Ed Zucker

Colorado School of Mines

 

From: The EDUCAUSE Software Licensing Issues Constituent Group Listserv [mailto:LICENSING@listserv.educause.edu] On Behalf Of Cappalli, Tim G @ LSC-OIT
Sent: Wednesday, September 26, 2012 3:31 PM
To: LICENSING@listserv.educause.edu
Subject: Re: [LICENSING] Apple Mountain Lion

 

We had no issues with OS updates (we do not let the users do those anyway because of issues with PGP, etc), but the other Apple applications (iLife, iWork, etc) seem to require the account that purchased or redeemed the code.

 

 

Tim Cappalli, ACMP CCNA | (802) 626-6456

Office of Information Technology (OIT) | Lyndon

» cappalli@lyndonstate.edu | oit.lyndonstate.edu

 

 

From: The EDUCAUSE Software Licensing Issues Constituent Group Listserv [mailto:LICENSING@LISTSERV.EDUCAUSE.EDU] On Behalf Of Darrell Lutey
Sent: Wednesday, September 26, 2012 4:59 PM
To: LICENSING@LISTSERV.EDUCAUSE.EDU
Subject: Re: [LICENSING] Apple Mountain Lion

 

Yes, I just updated my machine 2 minutes ago 10.8.2 combined update.  I tried to update final cut pro, it asked me to login (didn't login), clicked on update to 10.8.2 - started the update without prompting.  Apple did this on purpose.  Maybe there clicking on "update all" instead of just selecting the OS upgrades.

Darrell Lutey
Assistant Director, 702-895-0763
Office of Information Technology, UNLV
CBC B129 / Mail Stop 7040
http://oit.unlv.edu  |  Twitter@unlv_oit
IT Help Desk: 702-895-0777




From:        Theresa Rowe <rowe@OAKLAND.EDU>
To:        LICENSING@LISTSERV.EDUCAUSE.EDU
Date:        09/26/2012 01:55 PM
Subject:        Re: [LICENSING] Apple Mountain Lion
Sent by:        The EDUCAUSE Software Licensing Issues Constituent Group Listserv <LICENSING@LISTSERV.EDUCAUSE.EDU>




The Mountain Lion upgrade itself didn't seem to be a problem.  It is on the ongoing software updates.  Have you tried that yet?  We seem to be experiencing what Tim described.