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Contracts with CRM vendor - RightNow Technologies - (now owned by Oracle)
All:
I would love to hear from those schools that use RightNow Technologies and have gone through a contract renewal since the Oracle acquisition. We have recently been quoted a renewal price that is a 100% increase over our current contract. With increases like that, we may be forced to abandon the service, currently branded, “AskTOM” at the U of Memphis. Have others seen these types of increases in their renewal quotes?
Steve
Steven A. Terry
Director, Technology Utilization
University of Memphis
AD 377
Memphis, TN 38115
Desk: 901-678-2194
Cell: 901-258-5205
Twitter: tigersteve
FB: steve.terry1
Skype: tigersterry
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I just was at a presentation by a CIO from a reasonable sized company, and whenever he mentioned "O----e", he used the alias "rat bastards". I didn't have a chance to ask him why - but ...
--henry