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I would love to hear from  those schools that use RightNow Technologies and have gone through a contract renewal since the Oracle acquisition.  We have recently been quoted a renewal price that is a 100% increase over our current contract.  With increases like that, we may be forced to abandon the service, currently branded, “AskTOM” at the U of Memphis.  Have others seen these types of increases in their renewal quotes?

 

Steve

 

Steven A. Terry

Director, Technology Utilization

University of Memphis

AD 377

Memphis, TN 38115

Desk:  901-678-2194

Cell:  901-258-5205

 

Twitter: tigersteve

FB: steve.terry1

Skype: tigersterry

 

 

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I just was at a presentation by a CIO from a reasonable sized company, and whenever he mentioned "O----e", he used the alias "rat bastards".  I didn't have a chance to ask him why - but ...

--henry

On Nov 29, 2012 10:31 AM, "Steven A Terry (sterry)" <sterry@memphis.edu> wrote:

All:

 

I would love to hear from  those schools that use RightNow Technologies and have gone through a contract renewal since the Oracle acquisition.  We have recently been quoted a renewal price that is a 100% increase over our current contract.  With increases like that, we may be forced to abandon the service, currently branded, “AskTOM” at the U of Memphis.  Have others seen these types of increases in their renewal quotes?

 

Steve

 

Steven A. Terry

Director, Technology Utilization

University of Memphis

AD 377

Memphis, TN 38115

Desk:  901-678-2194

Cell:  901-258-5205

 

Twitter: tigersteve

FB: steve.terry1

Skype: tigersterry

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.