Main Nav

I was curious to find out what tools/software other campuses are using to post IT outages/service bulletins, or is everyone using homegrown systems? At Duke we have a system built into our central IT web site, which posts messages there and can send emails out to designated listservs. We're considering refreshing the app (which is a bit buggy and needs some work), but before coding something new in-house, we were wondering if folks have found any open source or other apps to support this need? Suspect this is largely handled in higher ed DIY style, but curious if there's anything new in the state-of-the-art.... Kevin --- Kevin Davis Director, Service Management & Operational Integration Duke University Office of Information Technology 919-668-5367 (desk) or 919-599-8194 (cell) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at


We use a home grown system at Indiana - Also see "About IT Notices" - in our KB. This is the type of support tool that could be part of Kuali IT Support, a proposed project we're currently developing our replacement KB under. See Using dynamic feeds form such a system, you could pull live notices into relevant support content. Under the Kuali model, schools partner on such endeavors, and then share them via a community source license model. Perhaps your desired refresh is timely - do other have needs and/or ideas/solutions on this front of communicating IT outages? Chuck Aikman Manager, Knowledge Management Indiana University (812) 855-7572
HI Kevin, We have a homegrown website,, to manage this communication. Our administrative portal also updates twitter and sends email to several listservs. Good luck! Rose ______________________________________________________________________ Rose Parker   IT Manager Office of Information Technology OIT Support:  Help Desk, Call Center, and Student Computer Support The University of Tennessee 119 Kingston Pike Building 2309 Kingston Pike Knoxville, TN  37996 Phone:  865-974-2649

Connect: San Antonio
April 22–24
Register Now

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


Digital Badges
Member recognition effort
Earn yours >

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2015 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.