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Campus IT outage communications
I was curious to find out what tools/software other campuses are using to post IT outages/service bulletins, or is everyone using homegrown systems? At Duke we have a system built into our central IT web site, which posts messages there and can send emails out to designated listservs. We're considering refreshing the app (which is a bit buggy and needs some work), but before coding something new in-house, we were wondering if folks have found any open source or other apps to support this need? Suspect this is largely handled in higher ed DIY style, but curious if there's anything new in the state-of-the-art.... Kevin --- Kevin Davis Director, Service Management & Operational Integration Duke University Office of Information Technology 919-668-5367 (desk) or 919-599-8194 (cell) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.