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I was curious to find out what tools/software other campuses are using to post IT outages/service bulletins, or is everyone using homegrown systems? At Duke we have a system built into our central IT web site, which posts messages there and can send emails out to designated listservs. We're considering refreshing the app (which is a bit buggy and needs some work), but before coding something new in-house, we were wondering if folks have found any open source or other apps to support this need? Suspect this is largely handled in higher ed DIY style, but curious if there's anything new in the state-of-the-art.... Kevin --- Kevin Davis Director, Service Management & Operational Integration Duke University Office of Information Technology 919-668-5367 (desk) or 919-599-8194 (cell) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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We use a home grown system at Indiana - http://itnotices.iu.edu. Also see "About IT Notices" - http://kb.iu.edu/data/azjc.html in our KB. This is the type of support tool that could be part of Kuali IT Support, a proposed project we're currently developing our replacement KB under. See http://kb.iu.edu/data/azgk.html. Using dynamic feeds form such a system, you could pull live notices into relevant support content. Under the Kuali model, schools partner on such endeavors, and then share them via a community source license model. Perhaps your desired refresh is timely - do other have needs and/or ideas/solutions on this front of communicating IT outages? Chuck Aikman Manager, Knowledge Management Indiana University http://kb.iu.edu (812) 855-7572
HI Kevin, We have a homegrown website, http://oit.utk.edu/tc, to manage this communication. Our administrative portal also updates twitter and sends email to several listservs. Good luck! Rose ______________________________________________________________________ Rose Parker   IT Manager Office of Information Technology OIT Support:  Help Desk, Call Center, and Student Computer Support The University of Tennessee 119 Kingston Pike Building 2309 Kingston Pike Knoxville, TN  37996 Phone:  865-974-2649
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