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Good Afternoon,

 

I was wondering how other universities are handling hourly versus salary for your desktop/application support staff?

 

What is the scope of their responsibilities?  Desktop Support, Application Support, AV Support, Hauling and lifting heavy equipment?

 

If you have Desktop Support staff that are paid hourly and some that are paid salary what criteria determines how they are paid?

 

Thanks

 

Sandi Carpenter

Ashland University

Director Client Services/Tech Support Center

419-289-5405

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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All service desk and field tech support are hourly.... Michael Sandi Carpenter <scarpent@ASHLAND.EDU> wrote:

Good Afternoon,

 

I was wondering how other universities are handling hourly versus salary for your desktop/application support staff?

 

What is the scope of their responsibilities?  Desktop Support, Application Support, AV Support, Hauling and lifting heavy equipment?

 

If you have Desktop Support staff that are paid hourly and some that are paid salary what criteria determines how they are paid?

 

Thanks

 

Sandi Carpenter

Ashland University

Director Client Services/Tech Support Center

419-289-5405

 


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Hi,

 

All of our staff is salary based unless it is a temp worker for a specific project.

 

Thanks,

 

Elaine-

 

All service desk and the majority of desktop support are hourly. We staff at the service desk for hourly, ask our end of shift staff to log off the phones about 10 minutes before their shift ends and if they are needed and go into overtime, we have pre-approved some OT for those instances. We did add another staff person that works beyond our normal close time and he can take on some tasks that at times might incur OT. We don’t publicize he is there after our published closing time because we want that last hour to be available to assist with some after hours needs.

 

Desktop is primarily break fix for desktops and laptops.

 

The staff in our desktop area that are not hourly are titled as admins. They primarily support SCCM systems and packaging administration but report to the Director of Desktop Support.

 

Dwight Snethen

 

496-1035

 

All of Regis University’s support staff members are hourly.

 

 

John Twigg

Manager, Field Technology

 

 

Regis University

Denver, CO

303-458-4036

jtwigg@regis.edu

 

 

 

 

 

Message from dnickles@apu.edu

All of our Desktop Support staff are hourly.  Any decisions regarding salary vs. hourly are made by HR based on California Labor Laws.

Don Nickles
IMT Director of Customer Services
Azusa Pacific University
626-815-3841




Ditto with most of the other responses. All of our Tech Support staff is hourly.

 

Two of our helpdesk staff are hourly. They do desktop and laptop support and repair for students and staff. They support College-issued hardware and standard software. They do not do AV support – the College has a Media Services Dept. in the library that handles that. They do lift and haul equipment and that is in the job descriptions.  We also have a faculty support person who is salaried. He does the hardware and software support as well as procurement and training with faculty, and is the Blackboard admin.  NYS Labor Dept. dictates who is exempt (salaried) vs. non-exempt (hourly) based on specific criteria. Best wishes.

 

Suzanne Gaynor

Director, Technology Resource Center

Hartwick College

gaynors@hartwick.edu

607-431-4670

 

Our positions are hourly and include first level support on all technology related topics.  In addition, they are PC technicians, do all installations, and provide AV services.

 

Thank you,

 

Michelle Dunn

CIO

Trine University

1 University Avenue

Angola, IN 46703

260-665-4421

 For more information:  www.trine.edu

 

 

 

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