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Yesterday there was an update released for the Iphone5 on the Verizon network.  The problem is that phones on a wireless network were still using Verizon data.  Yesterday we had a parent call since their son had a $1000+ phone bill.  We have not confirmed that this is why the phone bill was so high, but I would not be surprised if we get more phone calls as Verizon bills start coming in. It may be hard to tell if this was student mistake of Verizon’s mistake, but this is information our ResNet teams might need.  If it is Verizon’s mistake we will make one parent very happy.  If not, one student will be very sad.

 

http://support.apple.com/kb/HT5526

 

 

Be an Internet Skeptic!  There's nothing really free on the 'net

Utica College and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information.

James Farr

Information Security Officer

Instructional Technologist

Utica College

jfarr@utica.edu

315-223-2386

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Here is a link to a story on it with some additional info.


Scott Kleba
Desktop Support Manager
University Information Technology Services
University of Wisconsin–Milwaukee
Office: Bolton Hall 234A
Office Phone: 414-229-7253
Cell Phone: 414-708-3591
Email: skleba@uwm.edu

From: "James Farr '05 '12" <jfarr@UTICA.EDU>
To: USERSERV@LISTSERV.EDUCAUSE.EDU
Sent: Tuesday, October 2, 2012 8:17:25 AM
Subject: [USERSERV] Iphone 5 on Verizon

Yesterday there was an update released for the Iphone5 on the Verizon network.  The problem is that phones on a wireless network were still using Verizon data.  Yesterday we had a parent call since their son had a $1000+ phone bill.  We have not confirmed that this is why the phone bill was so high, but I would not be surprised if we get more phone calls as Verizon bills start coming in. It may be hard to tell if this was student mistake of Verizon’s mistake, but this is information our ResNet teams might need.  If it is Verizon’s mistake we will make one parent very happy.  If not, one student will be very sad.

 

http://support.apple.com/kb/HT5526

 

 

Be an Internet Skeptic!  There's nothing really free on the 'net

Utica College and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information.

James Farr

Information Security Officer

Instructional Technologist

Utica College

jfarr@utica.edu

315-223-2386

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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