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Message from t.g@rutgers.edu

Does anyone know of any reputable online programs for ITIL training and certification?

Thanks,
--
Untitled Document

_______________________________________
TINA G.| IT SERVICES MANAGER
Rutgers, The State University of New Jersey
School of Communication and Information
P 732.932.7500 x8999

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from jj014747@pomona.edu

I have enormous respect for Pink Elephant.


Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu



From: "t.g@rutgers.edu" <t.g@RUTGERS.EDU>
Reply-To: The EDUCAUSE User Services Constituent Group Listserv <USERSERV@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 19 Sep 2012 15:21:08 -0400
To: <USERSERV@LISTSERV.EDUCAUSE.EDU>
Subject: [USERSERV] ITIL Certification

Does anyone know of any reputable online programs for ITIL training and certification?

Thanks,
--
Untitled Document

_______________________________________
TINA G.| IT SERVICES MANAGER
Rutgers, The State University of New Jersey
School of Communication and Information
P 732.932.7500 x8999

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

------------------------------------------------------------- This message has been scanned by Postini anti-virus software. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Untitled Document

Pink Elephant: www.pinkelephant.com/

 

Top notch organization.  Not every class is on-line.

 

 

 

Anthony J. Santucci

Technology Support Services

Appalachian State University

Boone, NC

Not sent from a iDevice

 

For technical support, please enter a support request at:

http://support.appstate.edu/help

 

 

Message from kathleen.dewitt@csueastbay.edu

Untitled Document

I second that recommendation.  The majority of our ITS division, managers and technicians, have taken many of the Pink Elephant courses and have received good feedback from their instruction and certifications.  The training materials have improved in the past couple of years.

 

Best,

Kathleen

Service Desk Manager

User Support Services, ITS

Calif. State Univ., East Bay

 

Message from kraveca@mcmaster.ca

Untitled Document

Hello there,

 

I have taken 5 ITIL courses with Global Knowledge via virtual classroom and it was really well done. Instructors are very knowledgeable and material is concise and to a point.

 

http://www.globalknowledge.com/training/category.asp?pageid=9&catid=437&country=United+States

 

Hope this helps.

 

Julia

 

______________________________
Julia Kraveca, MBA(IT)

Sr. Manager, Client Services

ITIL® 2011 Intermediate Level Certified

McMaster University

University Technology Services (UTS)

Burke Science Building (BSB), room 245B

905-525-9140, ext. 23678

kraveca@mcmaster.ca

UTS Service Catalog: http://www.mcmaster.ca/uts/

 

This message is only intended for the use of the individual or the group to whom it is addressed and it may be privileged. If you are not the intended recipient or his or her authorized agent, you may not forward or copy this information and must delete and destroy all copies of this message and attachments received. If you have received this communication in error, please notify above sender.

 

 

Untitled Document
Yes, Pink Elephant is one of the best online ITIL providers.

 
       ~TJ
~~~~~~~~~~~~~~~
Tammy Jo (TJ) Martinez, MPA
Director of Customer Support Services
Information Technologies
The University of New Mexico
505.277.0960 (office)
505.220.9177 (cell)
HDI Certified Support Center Director
Certified ITIL Foundations v.3
 
 
>>> Kathleen DeWitt <kathleen.dewitt@CSUEASTBAY.EDU> 9/19/2012 1:29 PM >>>

I second that recommendation.  The majority of our ITS division, managers and technicians, have taken many of the Pink Elephant courses and have received good feedback from their instruction and certifications.  The training materials have improved in the past couple of years.

 

Best,

Kathleen

Service Desk Manager

User Support Services, ITS

Calif. State Univ., East Bay

 

We used a trainer named Julie Mohr with Blueprint Audits. 

Julie is a terrific trainer with tremendous amount of knowledge and experience. Pricing is comparably very reasonable and she's flexible with the modality of the class.

Here's Julie's Linked In profile: http://www.linkedin.com/in/juliemohr

Hope this helps!

Elisa Crossland

Director, Online Programs & Communication

SHSU Online

Sam Houston State University

936.294.2782

http://distance.shsu.edu



 http://www.twitter.com/SHSUONLINE

 http://www.facebook.com/shsuonline/




From: "t.g@rutgers.edu" <t.g@RUTGERS.EDU>
Reply-To: EDUCAUSE Listserv <USERSERV@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 19 Sep 2012 14:21:08 -0500
To: EDUCAUSE Listserv <USERSERV@LISTSERV.EDUCAUSE.EDU>
Subject: [USERSERV] ITIL Certification

Does anyone know of any reputable online programs for ITIL training and certification?

Thanks,
--
Untitled Document

_______________________________________
TINA G.| IT SERVICES MANAGER
Rutgers, The State University of New Jersey
School of Communication and Information
P 732.932.7500 x8999

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Thomas, I have been a member of NCMA for the last several years and have considered the CPCM certification. However, as you observed, the NCMA is heavily orientated towards federal procurement processes. While the NCMA has provided excellent guidance on contracting, it lacks guidance on IT Procurement. Recently, I have shifted my focus to CAUCUS. What I have learned through NCMA is transferable and now I have an organization that addresses both contracting and IT as a core competencies. Unless you are pursuing a federal government career, I would recommend CAUCUS. Regards, Nathan Nathan Jay Sorensen Strategic IT Procurement Officer Midwestern Higher Education Compact 105 Fifth Avenue South, Suite 450 Minneapolis, MN 55401 Phone: 612-677-2767 www.mhectech.org -----Original Message----- From: The EDUCAUSE Software Licensing Issues Constituent Group Listserv [mailto:LICENSING@LISTSERV.EDUCAUSE.EDU] On Behalf Of Ruth Ginzberg Sent: Tuesday, March 05, 2013 1:36 PM To: LICENSING@LISTSERV.EDUCAUSE.EDU Subject: Re: [LICENSING] certification I have one of those CAUCUS certifications. Embarrassingly enough, I flunked the purchasing module the first time I took the exam (I was a Sr level Purchasing person at the time, oops.) but they allow you to re-take flunked modules and I passed the 2nd time. (whew!) I thought the CAUCUS exams were okay although if I were to critique it I'd say the purchasing module probably deserves to be updated. It seemed to have a lot of questions that were more relevant about 10-15 years ago (e.g., questions about somewhat controversial model legislation that only 1 or 2 states, not including mine, ever adopted back in the early 2000's) Ruth Ginzberg, CISSP, CTPS Sr. I.T. Procurement Specialist University of Wisconsin System rginzberg@uwsa.edu 608-890-3961 ----- Original Message ----- From: "Teri Abbo" To: LICENSING@LISTSERV.EDUCAUSE.EDU Sent: Tuesday, March 5, 2013 1:22:17 PM Subject: Re: [LICENSING] certification There are two certifications available through channels outside of Educause. CAUCUS offers two certifications ( http://www.caucusnet.com/content/section/7/61/). Also, through License Logic you can get certified in a few areas related to software asset management and contract management. I have taken the License Logic courses/certifications but have not yet attempted those through CAUCUS. These have come up on the listserve before and seemed to viewed as beneficial to a SAM role. Hope this is helpful.
There are two certifications available through channels outside of Educause. CAUCUS offers two certifications ( http://www.caucusnet.com/content/section/7/61/). Also, through License Logic you can get certified in a few areas related to software asset management and contract management. I have taken the License Logic courses/certifications but have not yet attempted those through CAUCUS. These have come up on the listserve before and seemed to viewed as beneficial to a SAM role. Hope this is helpful.
Message from softwareassetman@gmail.com

Thanks, Teri!

-- 
Thomas Oscanyan
Sent with Sparrow

On Tuesday, March 5, 2013 at 1:22 PM, Teri Abbo wrote:

There are two certifications available through channels outside of
Educause. CAUCUS offers two certifications (
License Logic you can get certified in a few areas related to software
asset management and contract management.

I have taken the License Logic courses/certifications but have not yet
attempted those through CAUCUS. These have come up on the listserve
before and seemed to viewed as beneficial to a SAM role.

Hope this is helpful.

I have one of those CAUCUS certifications. Embarrassingly enough, I flunked the purchasing module the first time I took the exam (I was a Sr level Purchasing person at the time, oops.) but they allow you to re-take flunked modules and I passed the 2nd time. (whew!) I thought the CAUCUS exams were okay although if I were to critique it I'd say the purchasing module probably deserves to be updated. It seemed to have a lot of questions that were more relevant about 10-15 years ago (e.g., questions about somewhat controversial model legislation that only 1 or 2 states, not including mine, ever adopted back in the early 2000's) Ruth Ginzberg, CISSP, CTPS Sr. I.T. Procurement Specialist University of Wisconsin System rginzberg@uwsa.edu 608-890-3961 ----- Original Message ----- From: "Teri Abbo" To: LICENSING@LISTSERV.EDUCAUSE.EDU Sent: Tuesday, March 5, 2013 1:22:17 PM Subject: Re: [LICENSING] certification There are two certifications available through channels outside of Educause. CAUCUS offers two certifications ( http://www.caucusnet.com/content/section/7/61/). Also, through License Logic you can get certified in a few areas related to software asset management and contract management. I have taken the License Logic courses/certifications but have not yet attempted those through CAUCUS. These have come up on the listserve before and seemed to viewed as beneficial to a SAM role. Hope this is helpful.
I'd like to learn about this as well.  I have my ASM and CSM through License Logic, but would like more.

JulieBeth Golden
IT Asset & Licensing Officer, ITS/OIT
Georgia Institute of Technology
juliebeth.golden@oit.gatech.edu
(o) 404-894-2972
(f) 404-894-9548
From: "Thomas Oscanyan" <softwareassetman@GMAIL.COM>
To: LICENSING@LISTSERV.EDUCAUSE.EDU
Sent: Monday, March 4, 2013 11:19:19 AM
Subject: [LICENSING] certification

I was asked this past summer to get some type of certification for contract review and management (since I'm doing more and more of it each year).  After scouring the Web, I found a few programs that lead to NCMA certification.

I've been taking classes through Villanova and have been fairly pleased thus far.  I'll take the Commercial Contract Certification exam later this year.

But the Villanova classes have been a little heavy on the government side of things (which I don't need now, and probably won't need moving forward).  I'm wondering if there are alternatives that you all might recommend.  I might want to add to the knowledge I've already gained through the classes.

Or - are there other certifications I should pursue?  I want to be as prepared as possible for the contracts that will cross my desk in the coming years.


Thanks!

-- 
Thomas Oscanyan
Software Asset Manager
Univ. of St. Thomas

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.


********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from tab@psu.edu

We now have several folks at Penn State who are certified CSM's & ASM's through LicenseLogic.  Adam Ayer, the President of LicenseLogic has come to Penn State a few times and instructed on-site.  He is also revamping his program too add SAM Practitioner & Auditing Methodology certifications.  He offers 'in person on-site' training and e-learning.

Another professional development opportunity that focuses more specifically on Contracts & Agreements:  "Keys to Negotiating Better Software Agreements and Software-As-A-Service Agreements" by Budd Larner Software Seminars.  I have a colleague who attended this last Fall and said it was very informative.  (see http://www.cvent.com/events/keys-to-negotiating-better-software-agreements-and-software-as-a-service-agreements/event-summary-fee8f12bced041dbb2b9983a98f0f842.aspx?i=4ee3fe23-98e5-4c67-83e3-81aabc0ce529). 


Toni Baylets
Contracts Coordinator/License Administrator
Penn State University

Regarding the goal of being “as prepared as possible for the contracts that will cross my desk in the coming years”, an increasing number of these contracts are going to be for cloud computing services, including Software-as-a-Service (SaaS).  The issues and risks associated with cloud contracts are different than those associated with traditional software license agreements.  For those who would like to learn about cloud computing risk mitigation via contract negotiation and vendor management, I have been invited to teach a seminar on this topic in concert with SAM Summit 2013 conference in Chicago on June 25, 2013.  For additional details, please go to http://www.ecpmedia.com/samsummit.html#cloudcontracting.  Hope this is helpful.

 

 

 

====================================

 

Thomas Trappler, ASM

Director, UCLA Software Licensing

 

Email: trappler@oit.ucla.edu

Phone: 310-825-7516

Twitter: @ThomasTrappler

 

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