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Good morning!
 
As we are rapidly approaching the Midwest Regional Educause, I’d like to plant a discussion seed or two for everyone on this list.  Hopefully we can start this discussion on the list and continue it into the conference!
 
Among the many Educause constituency groups are two that from my perspective as chair of User Services are very similar in their focus and membership.  These are:    User Services, and another constituency group, known as Leveraged IT Support.    As you can see from the descriptive statements below, we have much in common.
***************************************************************
User Services: This EDUCAUSE constituency groups provides participants with an opportunity to share ideas and concerns about supporting individual users of information technologies. Topics include help desk management, training, hardware and software standards, and supporting varying levels of computer literacy. This group meets at the EDUCAUSE annual conference and uses the electronic discussion list to discuss issues throughout the year.
 
Leveraged IT Support:  This EDUCAUSE constituent group is focused on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. This group will discuss what might be leveraged between institutions, determine interest, and then create a plan for next steps.
****************************************************************
Therefore I’m proposing that we consider merging these two groups by the annual Educause this fall.  This will enable us to explore the synergy of working together for a common mission. It could server to re-align and refresh both groups strategically with a new description that is current, focused and reflects an active purpose of leveraging our mutual experience, support tools and resources in the ‘new normal’ of today’s rapidly changing technological and economic higher education landscape.  I welcome and encourage your comments here in the list and would also like to talk with as many of you as possible at the Midwest Regional.  
 
Please join us for a Roundtable discussion on Tuesday, 3/27 from 12:30 to 1:30!  See:  http://www.educause.edu/MWRC12/Program/DISC08
 
I’ll also be open for a coffee, a chat, or a drink at the following times. 
Monday, 3/26    8am to 9am or 4pm to 5pm
Tuesday, 3/27   7:30 to 8am; Roundtable 12:30 to 1:30 (see above) or 4:30 to 6pm
Wednesday, 3/28  7:30  to 8:30
 
Just let me know what works for you!  Your thoughts?  Your concerns?
 
Cathy O
 
Cathy O’Bryan, Director
Client Support
University Information Technology Services, Indiana University
(812)856-3527  (IU Bloomington)      (608)333-4547 (Cell)
 
 
 
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Comments

Good morning!
 
As we are rapidly approaching the Midwest Regional Educause, I’d like to plant a discussion seed or two for everyone on this list.  Hopefully we can start this discussion here and/or continue it into the conference!
 
Among the many Educause constituency groups are two that from my perspective as chair of Leveraged IT Support group are very similar in their focus and membership.  These are:    Leveraged IT Support, and another constituency group, known as User Services.    As you can see from the descriptive statements below, we have much in common.
***************************************************************
User Services: This EDUCAUSE constituency groups provides participants with an opportunity to share ideas and concerns about supporting individual users of information technologies. Topics include help desk management, training, hardware and software standards, and supporting varying levels of computer literacy. This group meets at the Educause annual conference and uses the electronic discussion list to discuss issues throughout the year.
 
Leveraged IT Support:  This EDUCAUSE constituency group is focused on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. This group will discuss what might be leveraged between institutions, determine interest, and then create a plan for next steps.
****************************************************************
Therefore I’m proposing that we consider merging these two groups by the annual Educause this fall.  This will enable us to explore the synergy of working together for a common mission. It could server to realign and refresh both groups strategically with a new description that is current, focused and reflects an active purpose of leveraging our mutual experience, support tools and resources in the ‘new normal’ of today’s rapidly changing technological and economic higher education landscape. 
 
Cathy O’Bryan, a colleague here at IU, is chair of User Services constituency group and will be leading a Roundtable Discussion at the Midwest Regional conference. If you are attending, please consider joining her
on Tuesday, 3/27 from 12:30 to 1:30!  See:  http://www.educause.edu/MWRC12/Program/DISC08
 
Cathy would love to chat with you individually as well at caobryan@iu.edu
She will also be open for a coffee, a chat, or a drink at the following times. 
Monday, 3/26    8am to 9am or 4pm to 5pm
Tuesday, 3/27   7:30 to 8am; Roundtable 12:30 to 1:30 (see above) or 4:30 to 6pm
Wednesday, 3/28  7:30  to 8:30
 
I’m looking forward to the conversation.  What are your thoughts?  Concerns? Ideas?
 
Sue
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion listserv can be found at http://www.educause.edu/groups/.

Message from jj014747@pomona.edu

While I was initially in favor of the Leveraged IT Support group as being a separate discussion, since then, I have come to believe it is redundant.  I don't know that there is one user support group anywhere that is not trying to leverage its support by collaboration where possible.

Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu



From: "O'Bryan, Cathy Ann" <caobryan@IU.EDU>
Reply-To: The EDUCAUSE User Services Constituent Group Listserv <USERSERV@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 21 Mar 2012 05:24:02 -0700
To: "USERSERV@LISTSERV.EDUCAUSE.EDU" <USERSERV@LISTSERV.EDUCAUSE.EDU>
Subject: [USERSERV] Merging our constituency with the Leveraged IT Support Constituency: Your thoughts?

Good morning!
 
As we are rapidly approaching the Midwest Regional Educause, I’d like to plant a discussion seed or two for everyone on this list.  Hopefully we can start this discussion on the list and continue it into the conference!
 
Among the many Educause constituency groups are two that from my perspective as chair of User Services are very similar in their focus and membership.  These are:    User Services, and another constituency group, known as Leveraged IT Support.    As you can see from the descriptive statements below, we have much in common.
***************************************************************
User Services: This EDUCAUSE constituency groups provides participants with an opportunity to share ideas and concerns about supporting individual users of information technologies. Topics include help desk management, training, hardware and software standards, and supporting varying levels of computer literacy. This group meets at the EDUCAUSE annual conference and uses the electronic discussion list to discuss issues throughout the year.
 
Leveraged IT Support:  This EDUCAUSE constituent group is focused on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. This group will discuss what might be leveraged between institutions, determine interest, and then create a plan for next steps.
****************************************************************
Therefore I’m proposing that we consider merging these two groups by the annual Educause this fall.  This will enable us to explore the synergy of working together for a common mission. It could server to re-align and refresh both groups strategically with a new description that is current, focused and reflects an active purpose of leveraging our mutual experience, support tools and resources in the ‘new normal’ of today’s rapidly changing technological and economic higher education landscape.  I welcome and encourage your comments here in the list and would also like to talk with as many of you as possible at the Midwest Regional.  
 
Please join us for a Roundtable discussion on Tuesday, 3/27 from 12:30 to 1:30!  See:  http://www.educause.edu/MWRC12/Program/DISC08
 
I’ll also be open for a coffee, a chat, or a drink at the following times. 
Monday, 3/26    8am to 9am or 4pm to 5pm
Tuesday, 3/27   7:30 to 8am; Roundtable 12:30 to 1:30 (see above) or 4:30 to 6pm
Wednesday, 3/28  7:30  to 8:30
 
Just let me know what works for you!  Your thoughts?  Your concerns?
 
Cathy O
 
Cathy O’Bryan, Director
Client Support
University Information Technology Services, Indiana University
(812)856-3527  (IU Bloomington)      (608)333-4547 (Cell)
 
 
 
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

------------------------------------------------------------- This message has been scanned by Postini anti-virus software. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from jj014747@pomona.edu

While I was initially in favor of the Leveraged IT Support group as being a separate discussion, since then, I have come to believe it is redundant.  I don't know that there is one user support group anywhere that is not trying to leverage its support by collaboration where possible.

Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu



From: "Workman, Sue B" <sbworkma@IU.EDU>
Reply-To: The EDUCAUSE Leveraging IT Support Constituent Group Listserv <LEVERAGESUPPORT@LISTSERV.EDUCAUSE.EDU>
Date: Wed, 21 Mar 2012 05:36:36 -0700
To: "LEVERAGESUPPORT@LISTSERV.EDUCAUSE.EDU" <LEVERAGESUPPORT@LISTSERV.EDUCAUSE.EDU>
Subject: [LEVERAGESUPPORT] Merging our constituency with the User Services Constituency: Your thoughts?

Good morning!
 
As we are rapidly approaching the Midwest Regional Educause, I’d like to plant a discussion seed or two for everyone on this list.  Hopefully we can start this discussion here and/or continue it into the conference!
 
Among the many Educause constituency groups are two that from my perspective as chair of Leveraged IT Support group are very similar in their focus and membership.  These are:    Leveraged IT Support, and another constituency group, known as User Services.    As you can see from the descriptive statements below, we have much in common.
***************************************************************
User Services: This EDUCAUSE constituency groups provides participants with an opportunity to share ideas and concerns about supporting individual users of information technologies. Topics include help desk management, training, hardware and software standards, and supporting varying levels of computer literacy. This group meets at the Educause annual conference and uses the electronic discussion list to discuss issues throughout the year.
 
Leveraged IT Support:  This EDUCAUSE constituency group is focused on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. This group will discuss what might be leveraged between institutions, determine interest, and then create a plan for next steps.
****************************************************************
Therefore I’m proposing that we consider merging these two groups by the annual Educause this fall.  This will enable us to explore the synergy of working together for a common mission. It could server to realign and refresh both groups strategically with a new description that is current, focused and reflects an active purpose of leveraging our mutual experience, support tools and resources in the ‘new normal’ of today’s rapidly changing technological and economic higher education landscape. 
 
Cathy O’Bryan, a colleague here at IU, is chair of User Services constituency group and will be leading a Roundtable Discussion at the Midwest Regional conference. If you are attending, please consider joining her
on Tuesday, 3/27 from 12:30 to 1:30!  See:  http://www.educause.edu/MWRC12/Program/DISC08
 
Cathy would love to chat with you individually as well at caobryan@iu.edu
She will also be open for a coffee, a chat, or a drink at the following times. 
Monday, 3/26    8am to 9am or 4pm to 5pm
Tuesday, 3/27   7:30 to 8am; Roundtable 12:30 to 1:30 (see above) or 4:30 to 6pm
Wednesday, 3/28  7:30  to 8:30
 
I’m looking forward to the conversation.  What are your thoughts?  Concerns? Ideas?
 
Sue
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion listserv can be found at http://www.educause.edu/groups/.

------------------------------------------------------------- This message has been scanned by Postini anti-virus software. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion listserv can be found at http://www.educause.edu/groups/.

Julianne:

 

I had a similar thought when I first watched and joined Leveraged Support, but the anticipated differences have been few and far between.  Everyone needs to be involved in and thinking about ways that we can maximize our resources by collaboration across the institution,  system or even above the individual institution within higher education in general.  Just like Pomona College has found synergies with The Claremont University Consortium, we should do the same with support.

 

Great point.

 

Cathy O

 

I was not able to attend the Midwest Regional conference but from the descriptions below, it sounds like it would make sense to merge the groups.

 

 

Thank you,

 

Michelle Dunn

CIO

Trine University

1 University Avenue

Angola, IN 46703

260-665-4421

 For more information:  www.trine.edu

 

 

 

Michelle:

Thank you for your feedback.  Your conclusion was the absolute consensus of the everyone I met with and all the listserv constituents to date.  We will be merging at the Annual Conference this fall.  I hope to see you there.

Cathy O
Director of Client Support
Indiana University



I apologize for commenting late in the game but I fully support the merging of the groups.  Thanks for taking the lead on this Cathy!

 

Best,

Wendy

 

 

Wendy Woodward

Director, Technology Support Services

Northwestern University Information Technology (NUIT)

 

1800 Sherman Avenue, Suite 1-300

Evanston, IL  60201

(847) 467-7851

www.it.northwestern.edu

 

From: The EDUCAUSE User Services Constituent Group Listserv [mailto:USERSERV@LISTSERV.EDUCAUSE.EDU] On Behalf Of O'Bryan, Cathy Ann
Sent: Friday, April 13, 2012 7:59 AM
To: USERSERV@LISTSERV.EDUCAUSE.EDU
Subject: Re: [USERSERV] Merging our constituency with the Leveraged IT Support Constituency: Your thoughts?

 

Michelle:

 

Thank you for your feedback.  Your conclusion was the absolute consensus of the everyone I met with and all the listserv constituents to date.  We will be merging at the Annual Conference this fall.  I hope to see you there.

 

Cathy O

Director of Client Support

Indiana University


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