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Hi all,

We are a relatively small campus with a high percentage of students living in on campus residences, with phone support as well as drop-off support. We're currently in the process of revising our guidelines for supporting users' machines (both on-campus and off).

My question for you all is, with so many operating systems in use by Apple users (ranging from 10.4-10.8), what policies do you have in place for supporting users of older operating systems that are no longer supported by their developers (in this case, Apple)?

With Google Chrome and Mozilla Firefox dropping support for 10.5 sometime later this year (http://goo.gl/LynUQ, http://goo.gl/fLh1v) due to Apple's lack of software updates, we are considering dropping official support for anyone running 10.5 or older (even though this eliminates all PPC processors).

Any information you can provide is much appreciated!

Regards,
Bryan Sherwood
End User Computing Specialist Intern
Information Technology Services
Student Technology Center
Northern Arizona University
(928) 523-6634
Bryan.Sherwood@nau.edu
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

> My question for you all is, with so many operating systems in use by > Apple users (ranging from 10.4-10.8), what policies do you have in place > for supporting users of older operating systems that are no longer > supported by their developers (in this case, Apple)? > > With Google Chrome and Mozilla Firefox dropping support for 10.5 > sometime later this year (http://goo.gl/LynUQ, http://goo.gl/fLh1v) due > to Apple's lack of software updates, we are considering dropping > official support for anyone running 10.5 or older (even though this > eliminates all PPC processors). > > Any information you can provide is much appreciated! We support only those OS(es) supported by Apple and Microsoft (six months following their introduction). Supported is discontinued when the vendor ceases support. This reasoning for this is security by way of the OS updates and any software developments that demand a supported OS. -- Andrew Vernon | vern@oit.umass.edu Assistant Director, OIT Help Center 413.545.0149 (o) | 413.545.3934 (f) University of Massachusetts Amherst ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
We officially support OS X 10.6-10.8. We do our best to support older, but make no promises. We don't officially support faculty and staff personally-owned machines. We do support student-owned machines, but only software support.

For Windows, we support XP through 7.

Jim
-- 
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC

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From: Bryan Sherwood <Bryan.Sherwood@NAU.EDU>
Reply-To: The EDUCAUSE User Services Constituent Group Listserv <USERSERV@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, September 26, 2012 4:15 AM
To: "USERSERV@LISTSERV.EDUCAUSE.EDU" <USERSERV@LISTSERV.EDUCAUSE.EDU>
Subject: [USERSERV] Old OSX Operating System Support

Hi all,

We are a relatively small campus with a high percentage of students living in on campus residences, with phone support as well as drop-off support. We're currently in the process of revising our guidelines for supporting users' machines (both on-campus and off).

My question for you all is, with so many operating systems in use by Apple users (ranging from 10.4-10.8), what policies do you have in place for supporting users of older operating systems that are no longer supported by their developers (in this case, Apple)?

With Google Chrome and Mozilla Firefox dropping support for 10.5 sometime later this year (http://goo.gl/LynUQ, http://goo.gl/fLh1v) due to Apple's lack of software updates, we are considering dropping official support for anyone running 10.5 or older (even though this eliminates all PPC processors).

Any information you can provide is much appreciated!

Regards,
Bryan Sherwood
End User Computing Specialist Intern
Information Technology Services
Student Technology Center
Northern Arizona University
(928) 523-6634
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from jack@mail.rockefeller.edu



 Any OS that is not officially supported by Apple/Microsoft/RedHat, etc, we offer best effort basis.   We have plenty of these based on the requirements of 3rd party software/hardware vendors that we deal with, ie: scientific software and microscopes, etc...

-jack