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Old OSX Operating System Support
Hi all,********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
We are a relatively small campus with a high percentage of students living in on campus residences, with phone support as well as drop-off support. We're currently in the process of revising our guidelines for supporting users' machines (both on-campus and off).
My question for you all is, with so many operating systems in use by Apple users (ranging from 10.4-10.8), what policies do you have in place for supporting users of older operating systems that are no longer supported by their developers (in this case, Apple)?
With Google Chrome and Mozilla Firefox dropping support for 10.5 sometime later this year (http://goo.gl/LynUQ, http://goo.gl/fLh1v) due to Apple's lack of software updates, we are considering dropping official support for anyone running 10.5 or older (even though this eliminates all PPC processors).
Any information you can provide is much appreciated!
End User Computing Specialist Intern
Information Technology Services
Student Technology Center
Northern Arizona University