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Self service account claiming information
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Here at Massachusetts College of Art and Design we’re looking to implement a form of self-service account claiming process. Currently we disseminate initial account information to our users via postal mail with their username and starting password included. We would like to stop sending out mail and instead direct our new users to visit a website enter certain info about themselves to claim their account. We have the capability of pre-populating new users information in our question and answer password reset tool but we are uncertain of what would be the most suitable identifying information to use. Common pieces of info used by other institutions are typically a combination of last 4 digits of SSN, DOB, ID number and name, but we’re wondering what other schools are using and what works best for our higher ed counterparts.
If any of you are using some form of account claiming methodology – what information are you requiring users to provide to validate their identity?