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service desk- service now
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
We are looking into a service desk product called Service Now and would like to hear any general feedback you may have. If Service Now was among a mix you compared whether or not you picked it in the end, we would be interested in hearing from you.
- Why did you choose Service Now over another platform?
- What was the implementation process like? How long did it take to implement the tool to a point where you were using it in production?
- Did you migrate from another tool? We are Numara users and like to know if you started from scratch on Service Now or migrate any legacy data?
- Do you have any integrations with other systems or tools?
Greatly appreciate your input. Shahra
Senior Director of Academic Technology Services
University of San Diego