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What do you use to "Chat" with your customers??
We’re still working out way out of the proverbial computer support stone age, and one capability that we’d really like to explore is offering “Live Chat” to our customers…….primarily for “on campus” customers, but eventually extending that to “off campus” as well. What we’re wondering is – How do *you* do this?? What technology or software do you use? Is it “software”? Or is it an “appliance”? What technologies work?.....which ones should we avoid?
Thanks in advance,
Central New Mexico Community College
Dir, ITS/Customer Support Services
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