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We have recognized the need to restructure our web content so that it is more intuitive, less confusing, and overall less convoluted.  I wondered if those on this listserv could chime in on their experiences transitioning from a previous site structure/hierarchy to a new one.

 

For those who have transitioned to a new site structure, I have the following questions:

1.      How did you decide on your new site structure?  Was this analytics-based or a result of a usability study or survey?

a.      If a survey was used, was student feedback weighted more heavily?  How was the survey structured?

b.      If analytics was used, what metrics was focused on when restructuring

2.      How did you make the case to stakeholders who feel that their content link is properly placed?  We have many items on our home page that belong a level or two down coupled with a resistance from content owners to have their link moved aka “buried.”

3.      What was the final impact/result of your content restructuring?  What metrics did you use to determine that the restructuring was successful?

 

Thanks,

Jamie

 

Jamie L. Boggs, M.S.

Manager of Application & Web Development

Technology Services, Concord University

http://www.concord.edu/fs/jboggs

304.384.5124
Office Hours: M-F: 8:00AM-4:00PM

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Comments

Your structure needs to be based on your content which in turn needs to be driven by your organisational objectives and what you know of your priority audiences' goals. 

Difficult to get anything useful out of analytics or usability research if you don't have objectives against which you measure. 

I've always used the Elements of a User Experience as my guide. 

A couple of other resources I've found very useful:

Cheers

N



*********************************
Neil Allison
University Website Programme
The University of Edinburgh

0131 650 9513
www.ed.ac.uk/website-programme

@usabilityed
Blog: http://usability-ed.blogspot.co.uk/
*********************************

On 14 Mar 2014, at 18:27, "Jamie Boggs" <boggs@CONCORD.EDU> wrote:

We have recognized the need to restructure our web content so that it is more intuitive, less confusing, and overall less convoluted.  I wondered if those on this listserv could chime in on their experiences transitioning from a previous site structure/hierarchy to a new one.

 

For those who have transitioned to a new site structure, I have the following questions:

1.      How did you decide on your new site structure?  Was this analytics-based or a result of a usability study or survey?

a.      If a survey was used, was student feedback weighted more heavily?  How was the survey structured?

b.      If analytics was used, what metrics was focused on when restructuring

2.      How did you make the case to stakeholders who feel that their content link is properly placed?  We have many items on our home page that belong a level or two down coupled with a resistance from content owners to have their link moved aka “buried.”

3.      What was the final impact/result of your content restructuring?  What metrics did you use to determine that the restructuring was successful?

 

Thanks,

Jamie

 

Jamie L. Boggs, M.S.

Manager of Application & Web Development

Technology Services, Concord University

http://www.concord.edu/fs/jboggs

304.384.5124
Office Hours: M-F: 8:00AM-4:00PM

 

<image003.png>

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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