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This is probably a shot in the dark, but I figured that I would put it out here anyway.

Is anyone else using CSI Software for their Club Management and Campus Recreation software? Our Rec Center uses it, it does fingerprint scanning, badge scanning, etc. for admissions to the rec enter and workout rooms. Apparently the servers are hosted off site with CSI, so all queries are transmitted via our internet connection to them.

Our Rec Center has been having issues with response time for the badge scans/fingerprints, reports, really anything that requires a query to the off site servers. It looks to me like this uses an SSL connection between the software and the server. On these same machines the staff reports no issues with anything else. Web response is great, email, I even ran some speed/capacity tests and they all come back positive. I even prioritized this on our internet connection. Their support has been less than helpful and they don't give us a lot of feedback other than the ole' "we don't know of any issues on our end."

Does anyone else have any experience with this software and/or company?

Thanks.

--
Joe Roth
Networking Group
Binghamton University
Ph. 607-777-7528
Fax 607-777-4009
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

This is probably a shot in the dark, but I figured that I would put it out here anyway.

Is anyone else using CSI Software for their Club Management and Campus Recreation software? Our Rec Center uses it, it does fingerprint scanning, badge scanning, etc. for admissions to the rec enter and workout rooms. Apparently the servers are hosted off site with CSI, so all queries are transmitted via our internet connection to them.

Our Rec Center has been having issues with response time for the badge scans/fingerprints, reports, really anything that requires a query to the off site servers. It looks to me like this uses an SSL connection between the software and the server. On these same machines the staff reports no issues with anything else. Web response is great, email, I even ran some speed/capacity tests and they all come back positive. I even prioritized this on our internet connection. Their support has been less than helpful and they don't give us a lot of feedback other than the ole' "we don't know of any issues on our end."

Does anyone else have any experience with this software and/or company?

Thanks.

--
Joe Roth
Networking Group
Binghamton University
Ph. 607-777-7528
Fax 607-777-4009
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Welcome to the cloud.  When it rains, it pours.

Jeff

On 5/15/2013 11:37 AM, Joe Roth wrote:
This is probably a shot in the dark, but I figured that I would put it out here anyway.

Is anyone else using CSI Software for their Club Management and Campus Recreation software? Our Rec Center uses it, it does fingerprint scanning, badge scanning, etc. for admissions to the rec enter and workout rooms. Apparently the servers are hosted off site with CSI, so all queries are transmitted via our internet connection to them.

Our Rec Center has been having issues with response time for the badge scans/fingerprints, reports, really anything that requires a query to the off site servers. It looks to me like this uses an SSL connection between the software and the server. On these same machines the staff reports no issues with anything else. Web response is great, email, I even ran some speed/capacity tests and they all come back positive. I even prioritized this on our internet connection. Their support has been less than helpful and they don't give us a lot of feedback other than the ole' "we don't know of any issues on our end."

Does anyone else have any experience with this software and/or company?

Thanks.

--
Joe Roth
Networking Group
Binghamton University
Ph. 607-777-7528
Fax 607-777-4009
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.


********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.