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EBSCO and ezproxy
We are having issues with our EBSCO databases. Some users can get to them but cannot do a search. It just blanks out the search when they hit enter and gives them no results.********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
We cannot recreate the issue either from on-campus or off-campus.
We are using ezproxy so that the EBSCO servers "Think" our remote users are coming from on campus. They have to authenticate to ezproxy but then their source address is of the ezproxy server and the database does not challenge them.
Is anyone else using ezproxy like this to get to EBSCO databases and are you having issues too?
It's not just 1-2 students. I don't have hard numbers but it is getting ugly. So far we have not found the magic sauce that causes this.
IT Infrastructure Manager