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Apologies for those on multiple lists who may see this twice.

 

The Wireless list members coordinated on bringing the following to life:

 

https://www.change.org/petitions/from-educause-higher-ed-wireless-networking-admin-group

 

Signatures are being gathered until August 10, and then it will be forwarded to Apple via many SEs. In less than 12 hours, over 100 signatures have been added.

 

Please consider signing, as we at least need to make the attemptJ

 

Kind regards,

 

Lee H. Badman

Wireless Architect/Network Engineer

Information Technology and Services

Adjunct Instructor, iSchool

Syracuse University

315 443-3003

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

I also forwarded to the CIO list. 

Kenneth V. Mattson III
Director - Network and Data
DoIT
Creighton University
402-280-2743
402-981-1140
 
A password is like a toothbrush:
Choose a good one, change it regularly and don't share it.
Forwarding to this list also so we can expand our reach.

Please consider signing the petition.

Thank you,

Kenneth V. Mattson III
Director - Network and Data
DoIT
Creighton University
402-280-2743
402-981-1140
 
A password is like a toothbrush:
Choose a good one, change it regularly and don't share it.
Message from mknox@austin.utexas.edu

 

Our colleague from Apple, Bill Sutherland, was not able to join us last week at our face to face meeting to hear any kudos, concerns, and questions wrt Apple licensing. But he is listening! He cannot promise to fix but he does promise to work the issues.

 

So if you have concerns, questions, etc and can take a moment or two to list them out, it would be appreciated!

 

Regards, Marg

____________________________________________________

Margaret H. Knox                  mknox@utsystem.edu

 

Chief Information Officer (CIO)     (512)322-3774   

The University of Texas System

CTJ 2.218 78701

       

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Can Apple please consider offering a volume license program for Macs that

 

1.       Offers a minimum order quantity of 1

2.       Allows institutions to distribute first and then true up each month after recovering cost

3.       Permits institutions to distribute from a local server

4.       Enables institutions to use one volume license activation key per product

 

Regards,

Karen

 

I second this request! It is ridiculous to have to buy different “bricks” to make up the number of licenses needed to cover the “fleet”. Minimum of 1 and have a range… for different price breaks.

 

 

Sheri Mitchum, CSAM

Personal Computing/Audio Visual Specialist

Learning Technologies

Illinois Valley Community College

815 N Orlando Smith Rd

Oglesby, IL  61348

Phone: 815.224.0531 Fax: 815.224.0445

Sheri_Mitchum@ivcc.edu

 

"Whatever we plant in our subconscious mind and nourish with repetition and emotion will one day become a reality." — Earl Nightingale 

 

P SAVE PAPER - Please consider the environment prior to printing this e-mail

 

Message from mknox@austin.utexas.edu

Thanks Sheri and Janice!

 

More welcome

 

____________________________________________________

Margaret H. Knox                  mknox@utsystem.edu

 

Chief Information Officer (CIO)     (512)322-3774   

The University of Texas System

CTJ 2.218 78701

       

 

It would also be nice not to have to keep generating different passwords for the different purchasing vectors.  Trying to set up the Volume Purchase Program with the email I had created for these purposes and it kicked me out saying it was already being used for iTunes.  I don't have a boatload of email addresses to keep using.

And when I downloaded Mountain Lion Server under the AELP, I had to upgrade my operating system on my computer just to download the app.  That makes no sense to me whatsoever but they told me there was no way around it.

Their processes for the distribution of software is really tortured.

jkt


Janice K. Tulloss, PhD, ASM
Software Coordinator
ITS - Client Services
202 Forney Bldg.
UNC Greensboro
Greensboro, NC 27412
336-334-5401




This address thing is making us nuts.  Right now I have 4 email addresses just for my department set up.  Then there's the other purchase areas on campus with their multiple addresses.  It is just a mess to manage.

Theresa

Thanks to Karen and everyone else for their feedback.  I'll do my best to address the specific concerns that were raised in this thread.  I apologize for the relatively lengthy response, but felt in this context it was better to err on the side of being a little more comprehensive.  Please don't hesitate to contact me if you have any other questions.

Specific to Apple software licensing for the Mac, there are four basic options:

1. The Mac App Store.  Purchase directly from the Mac App Store.  This is the typical consumer purchasing mechanism requiring a credit card (or p-card) and the software is downloaded and tied to the specific Apple ID that made the purchase.  Purchases are taxed as a consumer, though tax refunds may be requested at salestax@apple.com.  (The other three more traditional institutional purchasing options listed below are taxed according to how your institutional account has been set up, probably tax exempt in most cases.)


2. Single Unit Purchase.  This option allows institutions the ability to purchase one or more copies of a given software title using a PO, credit card or p-card.  In addition to addressing smaller volume purchase requirements for the institution, this product is also intended to help accommodate higher education institutions that would like to purchase on behalf of the students (for example, but not limited to, cases where a school with a required buy program would like to provide the student with an entire solution bundle including both the hardware and software).

In this situation, the institution receives one content code for each license purchased.  If the institution is purchasing on behalf of the student, then each student would redeem a unique content code under his/her own personal Apple ID and that student would own the app.  If the purchase is for institutional use, then the institution may redeem one or more of the content codes under one or more institutionally owned Apple IDs.  In other words, if an institution bought 8 copies of Keynote for faculty members, it has the option to redeem just one of the codes under a single institutionally owned Apple ID and install it on all 8 faculty systems under the same Apple ID.


3. Volume Licensing (VL)/Apple Maintenance Program (AMP).  The simplest and most flexible solution to acquire Apple software at a volume discount.  For institutional use only, customers receive a ~50% discount on orders of 20 or more.  For OS X and OS X Server, customers receive one content code that can be used to install the software on up to the number of licenses purchased.  For all other Apple apps, customers receive one unique content code for each license purchased and as with the Single Unit deployment model above, customers have the option to redeem one or more content codes under one or more institutionally owned Apple IDs to install the software on up to the number of licenses purchased.  (For more on volume licensing terms and deployment strategies, including how to deploy using a local server, refer to http://www.apple.com/mac/volume-licensing/)

As a complement to VL, there is a maintenance option to add on 3 years of maintenance coverage entitling the customer to any paid upgrades to the covered Mac app.  AMP requires that you already have a valid license for the current version of the app, but is irrespective of how you acquired that license (i.e. it doesn't require that you acquired it through VL).  New Macs come with the current versions of OS X and the iLife apps, so AMP could be applied directly to those, or licenses could be acquired directly from the Mac App Store, through Single Unit purchase or AELP.  (Proof of purchase may be required.)


4.   Apple Education Licensing Program.  AELP is an annually renewable agreement that provides both perpetual license and 12 months of maintenance coverage at various discount levels depending on volume.  The Mac Software Collection (consisting of OS X along with the iLife and iWork apps) requires that you cover 100% of the Macs in your installed base, thereby making it effectively (though not technically) an annually renewable site license with maintenance.  (The other apps including Final Cut, Logic, etc. don't have the same coverage requirements.)

One of the features of AELP is that it grandfathers in any new Macs you add to your installed base over the course of the agreement as long as it doesn't materially change the size of your installed base.  For example, if you have 1,000 Macs and you add another 200 over the course of the year, those new systems would be grandfathered into the existing agreement entitling them to all of the covered software and upgrades.  (The expectation is that you would then adjust your new covered quantity to reflect the new systems - less any systems you retire - at the time of renewal.)   The intent behind this provision was to minimize the administrative overhead on your end eliminating both the need to purchase additional coverage during the term as well as the need to track which specific systems within the larger population may or may not be covered at any particular point in time. 

As with VL, customers receive one content code that can be used to install the software on up to the number of licenses purchased for OS X and OS X Server while customers would receive one unique content code for each license purchased for the other Apple apps.  Again, customers have the option to redeem one or more content codes under one or more institutionally owned Apple IDs to install the software on up to the number of licenses purchased.

In addition, AELP offers an option for higher education institutions to cover their students at a discounted rate.  With the student coverage option, each student would redeem a unique content code for each covered app and the student would own that app in perpetuity and be entitled to all paid upgrades as long as the AELP coverage was current and the student was still enrolled at the school.  Institutions may also choose to provide home use coverage for faculty/staff under the institutional AELP program.


Finally, others on the thread expressed some frustration around the Apple ID paradigm (and some of that was in the context of the Volume Purchase Program (VPP) for iOS).  Know that your concerns are heard and understood.  I hope that some of what I communicated above regarding the existing provisions that allow you to redeem a single content code under a single Apple ID and then deploy in a volume installation will help to mitigate some of those issues.  Unfortunately, there is nothing more I can offer you at this time.


Again, thank you for taking the time to provide feedback.  It is invaluable as we look to provide you with the best solutions now and in the future.  Thank you for your continued support.


Regards,
Bill

Director, Marketing Operations
Apple Education
(408) 974-0629


Message from mknox@austin.utexas.edu

Thank you Bill, we appreciate the update.

 

Colleagues, feedback for Bill?

 

____________________________________________________

Margaret H. Knox                  mknox@utsystem.edu

 

Chief Information Officer (CIO)     (512)322-3774   

The University of Texas System

CTJ 2.218 78701

      

 

From: Bill Sutherland [mailto:sutherland@apple.com]
Sent: Thursday, November 29, 2012 12:47 PM
To: The EDUCAUSE Software Licensing Issues Constituent Group Listserv
Cc: Knox, Marg
Subject: Re: [LICENSING] Apple

 

Thanks to Karen and everyone else for their feedback.  I'll do my best to address the specific concerns that were raised in this thread.  I apologize for the relatively lengthy response, but felt in this context it was better to err on the side of being a little more comprehensive.  Please don't hesitate to contact me if you have any other questions.

 

Specific to Apple software licensing for the Mac, there are four basic options:

 

1. The Mac App Store.  Purchase directly from the Mac App Store.  This is the typical consumer purchasing mechanism requiring a credit card (or p-card) and the software is downloaded and tied to the specific Apple ID that made the purchase.  Purchases are taxed as a consumer, though tax refunds may be requested at salestax@apple.com.  (The other three more traditional institutional purchasing options listed below are taxed according to how your institutional account has been set up, probably tax exempt in most cases.)

 

 

2. Single Unit Purchase.  This option allows institutions the ability to purchase one or more copies of a given software title using a PO, credit card or p-card.  In addition to addressing smaller volume purchase requirements for the institution, this product is also intended to help accommodate higher education institutions that would like to purchase on behalf of the students (for example, but not limited to, cases where a school with a required buy program would like to provide the student with an entire solution bundle including both the hardware and software).

 

In this situation, the institution receives one content code for each license purchased.  If the institution is purchasing on behalf of the student, then each student would redeem a unique content code under his/her own personal Apple ID and that student would own the app.  If the purchase is for institutional use, then the institution may redeem one or more of the content codes under one or more institutionally owned Apple IDs.  In other words, if an institution bought 8 copies of Keynote for faculty members, it has the option to redeem just one of the codes under a single institutionally owned Apple ID and install it on all 8 faculty systems under the same Apple ID.

 

 

3. Volume Licensing (VL)/Apple Maintenance Program (AMP).  The simplest and most flexible solution to acquire Apple software at a volume discount.  For institutional use only, customers receive a ~50% discount on orders of 20 or more.  For OS X and OS X Server, customers receive one content code that can be used to install the software on up to the number of licenses purchased.  For all other Apple apps, customers receive one unique content code for each license purchased and as with the Single Unit deployment model above, customers have the option to redeem one or more content codes under one or more institutionally owned Apple IDs to install the software on up to the number of licenses purchased.  (For more on volume licensing terms and deployment strategies, including how to deploy using a local server, refer to http://www.apple.com/mac/volume-licensing/)

 

As a complement to VL, there is a maintenance option to add on 3 years of maintenance coverage entitling the customer to any paid upgrades to the covered Mac app.  AMP requires that you already have a valid license for the current version of the app, but is irrespective of how you acquired that license (i.e. it doesn't require that you acquired it through VL).  New Macs come with the current versions of OS X and the iLife apps, so AMP could be applied directly to those, or licenses could be acquired directly from the Mac App Store, through Single Unit purchase or AELP.  (Proof of purchase may be required.)

 

 

4.   Apple Education Licensing Program.  AELP is an annually renewable agreement that provides both perpetual license and 12 months of maintenance coverage at various discount levels depending on volume.  The Mac Software Collection (consisting of OS X along with the iLife and iWork apps) requires that you cover 100% of the Macs in your installed base, thereby making it effectively (though not technically) an annually renewable site license with maintenance.  (The other apps including Final Cut, Logic, etc. don't have the same coverage requirements.)

 

One of the features of AELP is that it grandfathers in any new Macs you add to your installed base over the course of the agreement as long as it doesn't materially change the size of your installed base.  For example, if you have 1,000 Macs and you add another 200 over the course of the year, those new systems would be grandfathered into the existing agreement entitling them to all of the covered software and upgrades.  (The expectation is that you would then adjust your new covered quantity to reflect the new systems - less any systems you retire - at the time of renewal.)   The intent behind this provision was to minimize the administrative overhead on your end eliminating both the need to purchase additional coverage during the term as well as the need to track which specific systems within the larger population may or may not be covered at any particular point in time. 

 

As with VL, customers receive one content code that can be used to install the software on up to the number of licenses purchased for OS X and OS X Server while customers would receive one unique content code for each license purchased for the other Apple apps.  Again, customers have the option to redeem one or more content codes under one or more institutionally owned Apple IDs to install the software on up to the number of licenses purchased.

 

In addition, AELP offers an option for higher education institutions to cover their students at a discounted rate.  With the student coverage option, each student would redeem a unique content code for each covered app and the student would own that app in perpetuity and be entitled to all paid upgrades as long as the AELP coverage was current and the student was still enrolled at the school.  Institutions may also choose to provide home use coverage for faculty/staff under the institutional AELP program.

 

 

Finally, others on the thread expressed some frustration around the Apple ID paradigm (and some of that was in the context of the Volume Purchase Program (VPP) for iOS).  Know that your concerns are heard and understood.  I hope that some of what I communicated above regarding the existing provisions that allow you to redeem a single content code under a single Apple ID and then deploy in a volume installation will help to mitigate some of those issues.  Unfortunately, there is nothing more I can offer you at this time.

 

 

Again, thank you for taking the time to provide feedback.  It is invaluable as we look to provide you with the best solutions now and in the future.  Thank you for your continued support.

 

 

Regards,

Bill

 

Director, Marketing Operations

Apple Education

(408) 974-0629

 

 

I appreciate the response.  My only comment is that this is written from the viewpoint of Apple, how Apple is organized and how Apple sales of this products are organized.  I have to take this and translate it for my campus.  My first pass at translation to my campus community:

Do not purchase with a p-card unless you have an exception approved (goes to Legal Affairs and a VP, and work with Purchasing to get the tax refunded using the address as noted).  Software purchases are not reimbursable if purchased on a personal credit card.

AELP:  Rejected; last review indicated a 50% cost increase over the purchase methods in place. 

Apple

An Oakland University employee purchasing an iPad with university funds should create the iPad iTunes account using a university shared departmental NetID account. Apps cannot be purchased on a university p-card. Apps are not a reimbursable expense.

There are 4 levels of purchase for an iPad or iPhone:

  • The device: The business purpose must be documented with the purchasing process. The purchase of the device with university funds is subject to university policies:
  • The optional 3G/4G service, if purchased with university funds, is subject to university Policy #206 Cellular Phones. Generally this is not an approved service.
  • The iTunes Master Agreement, with Purchasing as the Program Manager for iTunes App purchases. The Program Facilitator will purchase Apps.
  • The licenses for the individual Apps, free or purchased, which must comply with:

UTS and Purchasing maintain a master agreement for Apple iTunes purchases. UTS can purchase Apps for your department under the App Store Volume Purchase Program Agreement, or a department making a large number of purchases may be set up as a Program Facilitator to make purchases. We encourage partnering to make purchases with the highest discount.

Apps are purchased by voucher obtained through UTS or from authorized departments. Please note that Apple agreements require that the owner of devices and installer of Apps agree to sync no more copies than the number of voucher codes purchased; you cannot make a single purchase and sync to multiple devices unless authorized by the license. Pricing generally reflects an educational discount and no sales tax will be charged. Contact helpdesk@oakland.edu if you wish to purchase individual Apps for your university-owned device.


pple Apps Purchase Process
Apple has created a method by which Oakland University constituents can purchase Apps intended for installation on university-owned iPads or similar devices. These purchases are made using university funds, so standard university purchasing policies apply. By purchasing Apps this way, departments avoid spending university funds on sales tax and departments have the opportunity to make bulk purchases which reduce costs. Departments are encouraged to bundle purchases or partner with other areas to purchase Apps in order to obtain the lowest possible price. Departments may purchase Apps through UTS in order to group purchases and obtain the lowest price possible. Software license agreements and purchases, including apps, are initiated by submitting the Software and Hosted Solution Checklist form.The overall process is:
  • Purchase a Voucher for a dollar amount; this works much like a gift card
  • Redeem the Voucher at the Apple Education Store for specific purchases
Managing the Process

Before you start, please review Purchasing guidelines for the latest information about Apple purchases:  Purchasing - Preferred Vendor - Apple Planning Device Management
In order to manage this process efficiently, departments should elect one person to be the Device Manager for the iPads. The Device Manager will also be responsible for managing the Department iTunes Account. If the department wants to purchase Vouchers to purchase Apps, this person also assumes the responsibility of managing the Program Facilitator Account (see additional information regarding the optional Program Facilitator Accounts below). The Device Manager will assume responsibility for device (iPad) updates. An ideal cadence may be every 2-3 months, including App/OS updates. The Device Manager may elect to manage using the Configuration Utility. This utility allows the Device Manager to create, maintain, encrypt, and install configuration profiles.

When departments purchase new devices, the Device Manager is required to sync the device to the computer housing the associated Department iTunes account. During the set up process, the Device Manager will be prompted to follow a wizard to navigate through the set up process. It is critical that you “un-check” the “auto-sync” option for the device during this process. This allows all future updates to the device to back up, restore and add only the Apps associated to that specific device.

When the Device Manager is mentioned (below), this term may also apply as the Program Facilitator.

Department iTunes Account (Required)
Set up a department Shared NetID account to create a Department iTunes Account. This account is used to redeem App purchases and to register all of your department iPads to a single iTunes account. An existing department Shared NetID account can be used for this. If your department does not currently have a department Shared NetID, request one through the online forms website NetID- Shared Account Request Form.

Download the iTunes store onto the Device Manager’s computer (this can be either a Mac or Windows PC).
Review the process on how to create an iTunes App Store Account without a credit card The link will provide screen shots and step by step instructions. Once you are prompted, you will need to sign into Webmail using the Shared NetID account. Follow the links and prompts in the email from Apple to verify your account. You are now ready to sync devices and redeem Apps for your department.

Accessing and Downloading Apps
If UTS purchases Apps for you, we will attach an Excel Spreadsheet to the Software Request ticket. This Spreadsheet contains the URL link and the redemption code(s). You can manually type the URL into browser or simply click on it in the document to access iTunes. You will be asked to sign into the Department iTunes Account and the App will download to the Apps in iTunes library.

You cannot download Apps from the device itself unless your device has been synced to the department iTunes account first. Once your device has been synced you will be able to log into the Department iTunes Account through the device and redeem the code(s) sent to you. If you have synced your device to a personal iTunes account that data will be lost, including Free Apps. This is important because the university does not reimburse for software and this allows the departments to retain Apps purchased on university owned equipment after the individual leaves the department or university.
 
Free Apps
Purchase “Free” Apps through the Department iTunes account so that the App inventory is centrally located when the department users need to sync their devices to the Device Manager’s computer for updates. If your department obtains a Voucher to purchase Apps, or if your department loads free Apps on to a university owned iPad or similar device, note that the iPad use is governed by Policy #207 Business Expenditure Policies. It is therefore unacceptable to load personal entertainment, gaming or other Apps unrelated to the educational and business mission of the university. Purchase of iPads for prizes and awards is also governed by Policy #207 Business Expenditure Policies and is not acceptable. The device may be audited for installed software and licenses. Program Facilitator Account (Optional)
UTS has a facilitator account and can purchase Apps for any department. We will attach the redemption codes to the software request ticket and JV the department for the cost.  The department can keep an inventory of App purchases from the information sent in the software request tickets. Departments that order multiple copies of a similar App or order in high volume (20 or more of the same App) will want to create a Program Facilitator account to benefit from volume discount pricing. This is an option for departments that will purchase large volumes on a regular basis. This account will allow the department to redeem Voucher Cards. Quotes for Voucher Cards can be created on the Apple Education Store site (see Purchasing web site under Preferred Vendors). A requisition must be sent to Purchasing with the quote for purchase to be completed. Voucher values start at a minimum of $100. If your department requires the Program Facilitator account, your department will be required to create a second account, the Program Facilitator Apple ID Account. This account cannot be the same as your Department iTunes account. Therefore, you must contact the Purchasing Manager to create your Program Facilitator Apple ID Account.

Next Steps: Program Facilitator Accounts
The next series of instructions apply ONLY to departments who require the OPTIONAL Program Facilitator Account. Create the Program Facilitator Account

  • Go to http://Appleid.Apple.com/ and click on “Manage my Account” link.
  • Login with:
  • Apple ID (Facilitator ID created with the help of the Purchasing Manager).         
    Password:  Temporary password - Follow prompts to change your password. Please record this information for your records. When you’re finished, click “Save Changes.”
  • When finished, go to http://volume.itunes.Apple.com/, select the Education Store and sign in with the Apple ID (Facilitator ID) and Password.
Purchasing Vouchers
  • Go to Apple Higher Education store.
  • Click on "Create Quote".
  • Under "School Locator" choose Michigan.
  • Type in Rochester and Click “Find”.
  • Choose Oakland University and Click “Continue”.
  • On the right hand menu “Education Solutions” select App Store Volume Purchases.
  • Select the dollar amount of the Voucher you want to purchase (Minimum is $100.00; purchase in $100.00 increments).
  • Select “Create your proposal”.
  • Submit your requisition to purchasing with the attached proposal.
  • Apple Voucher gift cards are usually delivered via FedEx or Priority mail.

Redeeming Voucher

  • Go to http://volume.itunes.Apple.com/ and sign in with Apple ID: (Program Facilitator ID).
  • Click Redeem Voucher.
  • Enter Volume Voucher Code on back of gift card.
  • Click Redeem.
  • Account will be updated with the new dollar amount
Buying Apps
  • Go to http://volume.itunes.Apple.com/ and sign in with Apple ID: (Program Facilitator ID).
  • Under Education Store Search for requested App (note iPad versus iPhone Apps).
  • Notice: iPad vs iPhone Apps
  • Click on App
  • Under Purchase Details heading, enter in quantity.
  • Press Continue.
  • Press Buy.
  • Code(s) will be emailed to the Program Facilitator email account.


GEE, this is fun.





Not sure if others will think this is a solution, but we're in the midst of an iPad one-to-one roll-out and here are the key components of our management strategy.
  • General goals, centralized management, centralized procurement and app distribution.  The devices are personal--we're just trying to facility their use and keep support and management overhead low.
  • We bought AirWatch, a mobile device management platform.  We're largely an iOS campus, but it supports Android, Blackberry and Windows Phone/Mobile too.
  • Institutionally purchased apps are purchased centrally in lots of  20 or more through the Education Volume Purchase program (50% discount).  ITS pays half, the department pays half. We bill the departments.The apps are distributed via AirWatch using App Codes.   The apps belong to the user, even though they're centrally purchased.  If a department wants to buy an iTunes gift card for a prof to defray one-off app purchase costs, that's OK, we're just not going to get involved in it.
  • We have an expanding array of institutional purchased and free recommended apps that are promoted through AirWatch and we distribute an internally written iPad app through AirWatch.
Nothing's perfect, but this is working well for us and Apple is barely involved.

-ms
+------------------------------------------------------------+
Michael Sherer                  voice:  574-535-7406
Director of Information Technology
016 Union Bldg.                 fax:    574-535-7017
Goshen College                  e-mail:  msherer@goshen.edu
Goshen, IN 46526                http://www.goshen.edu/~msherer
+------------------------------------------------------------+
                   "Technology for Service"
 
"Dream no small dreams for they have no power to move the hearts of men."
                                    - Johann Wolfgang Von Goethe

From: "Romeyn Prescott" <prescor@POTSDAM.EDU>
To: LICENSING@LISTSERV.EDUCAUSE.EDU
Sent: Monday, December 3, 2012 8:06:15 AM
Subject: Re: [LICENSING] Apple


Unfortunately, given the decentralized nature of our university, this wouldn't work for us, but it does look like a planned approach.


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