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I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

We use their ADManager plus and their AD SelfService.  Both products work very well and are easy to use and set up.

 

 

Brendon McLean

Systems/Helpdesk Manager

Wheelock College

200 The Riverway

Boston, MA 02215

617-879-2178

 

 

 

We have been using OpManager for about a year.  It’s used to monitor our servers and network infrastructure.  We have been happy with the product.   

 

Mark Tufts

Director of Network Services

Stonehill College

 

We use AD Manager, AD Audit, and SQL DB Manager.  I’m happy with them.  Their tech support is good.  They usually respond the same day, depending on when you put a ticket in. 

 

Michelle Mueller

Database Administrator

Mount Mary College

2900 N Menomonee River Pkwy

Milwaukee, WI 53222

 

Celebrating 100 Years of Excellence

 

I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

We use their ADManager plus and their AD SelfService.  Both products work very well and are easy to use and set up.

 

 

Brendon McLean

Systems/Helpdesk Manager

Wheelock College

200 The Riverway

Boston, MA 02215

617-879-2178

 

 

 

We have been using OpManager for about a year.  It’s used to monitor our servers and network infrastructure.  We have been happy with the product.   

 

Mark Tufts

Director of Network Services

Stonehill College

 

We use AD Manager, AD Audit, and SQL DB Manager.  I’m happy with them.  Their tech support is good.  They usually respond the same day, depending on when you put a ticket in. 

 

Michelle Mueller

Database Administrator

Mount Mary College

2900 N Menomonee River Pkwy

Milwaukee, WI 53222

 

Celebrating 100 Years of Excellence

 

I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

We use their ADManager plus and their AD SelfService.  Both products work very well and are easy to use and set up.

 

 

Brendon McLean

Systems/Helpdesk Manager

Wheelock College

200 The Riverway

Boston, MA 02215

617-879-2178

 

 

 

We have been using OpManager for about a year.  It’s used to monitor our servers and network infrastructure.  We have been happy with the product.   

 

Mark Tufts

Director of Network Services

Stonehill College

 

We use AD Manager, AD Audit, and SQL DB Manager.  I’m happy with them.  Their tech support is good.  They usually respond the same day, depending on when you put a ticket in. 

 

Michelle Mueller

Database Administrator

Mount Mary College

2900 N Menomonee River Pkwy

Milwaukee, WI 53222

 

Celebrating 100 Years of Excellence

 

We use ServiceDesk Plus (four years maybe) and I demo'd ADManager and OpManager but never got the approval. We are happy with SDP and I would love to implement ADM and OpManager. Jake Barros | Network Administrator | Office of Information Technology Grace College and Seminary | Winona Lake, IN | 574.372.5100 x6178

I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

We use their ADManager plus and their AD SelfService.  Both products work very well and are easy to use and set up.

 

 

Brendon McLean

Systems/Helpdesk Manager

Wheelock College

200 The Riverway

Boston, MA 02215

617-879-2178

 

 

 

We have been using OpManager for about a year.  It’s used to monitor our servers and network infrastructure.  We have been happy with the product.   

 

Mark Tufts

Director of Network Services

Stonehill College

 

We use AD Manager, AD Audit, and SQL DB Manager.  I’m happy with them.  Their tech support is good.  They usually respond the same day, depending on when you put a ticket in. 

 

Michelle Mueller

Database Administrator

Mount Mary College

2900 N Menomonee River Pkwy

Milwaukee, WI 53222

 

Celebrating 100 Years of Excellence

 

I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

We use their ADManager plus and their AD SelfService.  Both products work very well and are easy to use and set up.

 

 

Brendon McLean

Systems/Helpdesk Manager

Wheelock College

200 The Riverway

Boston, MA 02215

617-879-2178

 

 

 

We have been using OpManager for about a year.  It’s used to monitor our servers and network infrastructure.  We have been happy with the product.   

 

Mark Tufts

Director of Network Services

Stonehill College

 

We use AD Manager, AD Audit, and SQL DB Manager.  I’m happy with them.  Their tech support is good.  They usually respond the same day, depending on when you put a ticket in. 

 

Michelle Mueller

Database Administrator

Mount Mary College

2900 N Menomonee River Pkwy

Milwaukee, WI 53222

 

Celebrating 100 Years of Excellence

 

We use ServiceDesk Plus (four years maybe) and I demo'd ADManager and OpManager but never got the approval. We are happy with SDP and I would love to implement ADM and OpManager. Jake Barros | Network Administrator | Office of Information Technology Grace College and Seminary | Winona Lake, IN | 574.372.5100 x6178

I was wondering if anyone had used any of the ManageEngine products and what your experience has been with them. They look compelling on paper, but then don’t they all. J

 

Pete Morrissey

Director of Networking

Syracuse University

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We’ve been using Service Desk Plus for quite a while and we’ve been pretty happy with it. We also tried out a number of their other products, but none of them have gone into production.

 

Bruce

 

-----------------------------

Bruce Klein

Director

Network and System Services

Rowan University

201 Mullica Hill Road

Glassboro, NJ 08028

 

Phone: 856-256-4480

Fax: 856-256-4484

 

 

 

We use their ADManager plus and their AD SelfService.  Both products work very well and are easy to use and set up.

 

 

Brendon McLean

Systems/Helpdesk Manager

Wheelock College

200 The Riverway

Boston, MA 02215

617-879-2178

 

 

 

We have been using OpManager for about a year.  It’s used to monitor our servers and network infrastructure.  We have been happy with the product.   

 

Mark Tufts

Director of Network Services

Stonehill College

 

We use AD Manager, AD Audit, and SQL DB Manager.  I’m happy with them.  Their tech support is good.  They usually respond the same day, depending on when you put a ticket in. 

 

Michelle Mueller

Database Administrator

Mount Mary College

2900 N Menomonee River Pkwy

Milwaukee, WI 53222

 

Celebrating 100 Years of Excellence

 

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