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A while back, I started a (brief) thread about finding a system for tracking and managing our physical cable plant: http://www.educause.edu/discuss/networking-and-emerging-technologies/net... I just wanted to follow up for anyone interested, and say that we ended up purchasing Patch Manager. We're still early on in the implementation phase (I'd say around six months before we have at least the majority of our data in), but I can definitely say it's an extremely flexible system, and it looks like it should be able to model pretty much everything we've got. -- Frank Sweetser fs at wpi.edu | For every problem, there is a solution that Manager of Network Operations | is simple, elegant, and wrong. Worcester Polytechnic Institute | - HL Mencken ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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I am interested in how this works for you. I did look into this product and found the java client to be undesirable. I also had questions about exporting information into a flat table that went unanswered. My last concern regarded the pricing schema. For something the size of a small data center, it is reasonable, but we are looking for a campus wide solution, so the best option for us, would be to purchase the unlimited licence as opposed to paying for each of the racks we intend to document. If you have the spare cycles, I have so many questions: What is your current scope? Just one DC, multiple DCs, campus wide, or off-campus sites as well? How many users are you planning to access the software? What platform OS are you running this on? What OS have you run the java client on? Any issues? Any answers would be appreciated. Thank you! Keith Noah University Information Technology Services University of Wisconsin-Milwaukee Network Operations Center 2025 Newport Ave. 7482A Cell:414-810-6789 Office:414-229-4972
I would love to hear more about this too. We currently own Pinnacle, and are digging into the possibilities with them, but thus far they have been unable to even give us an example of another customer who uses it to track cabling inside buildings. We are also wanting to do a better job with inventory and ticketing. Something like Pinnacle makes the promise of integrating this all together, which would have its advantages. We are using Mapcom for our OSP fiber. Pete Morrissey
For us, our scope is our entire campus - about 23k ethernet jacks, 10k phone jacks, and 90 buildings worth of fiber plant and telco trunk cables. This came out to 365 racks for licensing purposes, which for us was close enough that we just went with the unlimited pricing. It's not cheap, but for us this was the only system that was able to handle all of the corner cases we threw at it. One of the other systems we checked out, for example, wouldn't even let you specify which opening in a faceplate a new cable was getting run to - it just picked the next open one for you, with no way to say "this cable is at position one, and this one is at position four". As for the other miscellaneous questions: - We expect to have about a half dozen users or so directly accessing the system through the client, counting engineers and passing work orders off to student workers. In addition, we have slightly longer term plans to use the API to push data into our ticketing system, so that our front line helpdesk workers have enough visibility into the data to answer basic questions ("What jacks are available in room XXX? Which ones are patched to a switch?") without having to wait on us for an answer. - We're running the server on Scientific Linux 6.5. We're using the distro MySQL, but it requires versions of Java and Tomcat newer than are available pre-packed so we had to go out and get the latest upstream. It's running on a dedicated VM, so we didn't have to worry about compatibility with any other resident apps. - We've had no problems with either Windows or Linux clients, so long as they're running a 1.7 JRE. They did come out very quickly with a version that addresses the new security "enhancements" in 1.7u51, so you don't have to worry about the latest Java breaking the client. In addition, they also have a "switch bridge" module we plan on rolling out. This should give Patch Manager the ability to directly query any switches you have mapped out in it for basic port configuration data, like port state or description. I'll be happy to answer any other questions people have, but I should also point out that you can easily get an account on a demo database to just log in yourself and play around directly. Frank Sweetser fs at wpi.edu | For every problem, there is a solution that Manager of Network Operations | is simple, elegant, and wrong. Worcester Polytechnic Institute | - HL Mencken On 02/12/2014 08:01 AM, Keith Jeremy Noah wrote: > I am interested in how this works for you. > I did look into this product and found the java client to be undesirable. I also had questions about exporting information into a flat table that went unanswered. > My last concern regarded the pricing schema. For something the size of a small data center, it is reasonable, but we are looking for a campus wide solution, so the best option for us, would be to purchase the unlimited licence as opposed to paying for each of the racks we intend to document. > > If you have the spare cycles, I have so many questions: > What is your current scope? Just one DC, multiple DCs, campus wide, or off-campus sites as well? How many users are you planning to access the software? What platform OS are you running this on? What OS have you run the java client on? Any issues? > > Any answers would be appreciated. > > Thank you! > > Keith Noah > University Information Technology Services > University of Wisconsin-Milwaukee > Network Operations Center > 2025 Newport Ave. 7482A > Cell:414-810-6789 > Office:414-229-4972 > >
We actually engaged an independent consulting firm to look into doing this (along with other things) in Pinnacle. The reported result was that this is not something that Pinnacle is suited to doing, at least for our needs. Regards iso
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