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Academic Technology Support Specialist I

Responsible for various academic technology support functions for Adult, Professional, and Online Studies (APOS) and assisting students and instructors in being successful users of online learning technologies. Ensure the timely preparation of online course materials, end-user access, and the quality of academic technology services. Position requires frequent and effective communications with others and the ability to work successfully as part of a multi-site team.

  • Ensure that online, blended, and PEP courses are ready and available to students and faculty on a timely basis prior to the start of each term. This includes creating online course shells, updating existing courses, and ensuring course functionality. Work with your supervisor and faculty to ensure courses meet online course quality standards. 
  • Ensure that registered students are properly enrolled in their courses in Blackboard, following established policies and procedures.
  • Provide second-tier support for online course end-users when OU Help is unable to provide the assistance requested. Ensure that this support is provided in a timely and accurate manner and with a high level of quality customer service.
  • Stay abreast of online teaching/learning trends, especially with regard to technologies that enhance the online teaching/learning experience and recommend changes and innovations to ensure that Ottawa University is competitive in its online learning offerings.
  • Identify opportunities for improvement in course content, delivery and standards; learning system functions; faculty support; and the service and support functions provided by others, using student and instructor feedback,.
  • Interface with others via telephone, computer and in person. Maintain effective working relationships and understand the job responsibilities and obligations of those with whom you work. Support the work of other staff members and create a sense of “team” within the Unit. 
  • Provide leadership to those with whom you work through your conduct, attitude and professionalism.   Understand the University’s policies and procedures as they apply to your unit.
  • Represent the University to students, staff, faculty, and external groups in a way that reflects well on OU. Ensure that University information is handled in a confidential and ethical manner.

Location:     Ottawa, KS
Education: Bachelor degree in Information Technology, Computer Science, Instructional Technology or similar field. Two years of related experience may be substituted if the bachelor degree is in an unrelated discipline.
Work Experience: Two or more years of related experience.

Required work skills and abilities:

  •  Experience with current online learning tools and systems such as Blackboard, ANGEL, Desire2Learn or eCollege.
  •  Proven skills in word processing, spreadsheet, and presentation software.
  • Demonstrated initiative, timeliness, accuracy and completeness in job performance.
  • Excellent oral and written communication skills. Must have excellent eye for detail.
  • Ability to work with a diverse and geographically dispersed stakeholder base.

Preferred qualifications:

  • Experience with HTML and CSS
  • Two years of Blackboard System Administration experience in a Managed Hosting environment.
  • Demonstrated experience in creating simple end-user support materials in video and text formats.
  • Experience working with faculty in a higher education setting.

Contact:  Qualified candidates submit: cover letter, resume, three professional references, and writing sample or project example to: Ottawa University, Attn: Carine Ullom, Director of Academic Technology, 1001 S. Cedar St., Ottawa, KS 66067; or email:
Completed Application for Employment also required:


EOE:   Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information or any other characteristic protected by law.

Carine Ullom

Director, Office of Academic Technology

Ottawa University, Ottawa Online

1001 S. Cedar St.

Ottawa, KS 66067


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The mission of Ottawa University is to provide the highest quality liberal arts and professional education in a caring, Christ-centered community of grace which integrates faith, learning and life. The University serves students of traditional age, adult learners and organizations through undergraduate and graduate programs.



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Message from

Thanks, Carine,

What would be the salary range?  I’d like to hear from others too since we are discussing this kind of position at our college.  



Susan Andrien

Director f Learning Resources

College of Marin