Main Nav

Message from khbrow03@louisville.edu

All,

We are going to start offering prospective students for a certain program a chance to ask questions of our online program director via Skype. Does anyone offer online meetings via Skype (or other tool) with prospective or current students? If so, how to manage the queuing if there are more than one person who want to speak with you? What is your process for arranging the meetings? Do you have students email the faculty member or program director (for example) to pick a time or is it managed through a sign-up tool, or though the online office? Do you have allotted time slots, say, 15 minute intervals throughout the hour?

 

Any information you have regarding how you manage this would be welcome!

 

Thanks so much,

Kristen

 

Kristen Brown

Assistant Director for Online Learning

Delphi Center for Teaching and Learning

University of Louisville

p: 502.852.8565

e: kristen.brown@louisville.edu

http://louisville.edu/online

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

AttachmentSize
image001.png3.06 KB

Comments

At Suffolk County Community College we are planning to do the same, as well as offer online office hours, advising, counseling, tutoring, etc…  We already have Blackboard Collaborate in place, but have the same basic questions about queuing and managing student expectations.

 

Feedback from those who are doing these things already would be very much appreciated.

 

Regards,

 

Doug Kahn

Assistant Dean for Instructional Technology

 

Message from timelord20@me.com

Hello everyone. When I was a director of online learning for Northampton Community College, we used Elluminate Live (now Bb Collaborate) to host 75-information sessions with students. All students enrolled in at least one online course received an email with a link to the meeting room and myself and my assistant director would co-facilitate the session. We used microphones and PowerPoints to lead presentations that provided tips on being a successful online students, an overview on Blackboard's basic functionality, and descriptions of student services including the library, online tutoring, and our technology help desk. 

Each session we asked students to post their questions to the chat area and we answered as many questions from students as we could before the session ended. Each session was recorded an the link was sent to all students previously invited to the session. My team and I tracked total live participants as well as those who accessed the recording.  

If you do not have access to a web conference tool like Bb Collaborate, WebEx, or Adobe Connect, you might want to use a tool like Google Hangouts which you can broadcast live through YouTube:

Let me know if you have any other questions.

Kelvin

Kelvin Bentley, Ph.D.

Associate Vice President of eLearning and Innovation

Cuyahoga Community College

Office of eLearning & Innovation

Institutional Advancement Building

2500 East 22nd Street, 236

kelvin.bentley@tri-c.edu

Phone: (216) 987-4577

Fax: (216) 987-2160



We have used Adobe Connect for an orientation session, letting students put questions in the chat area, as Kelvin suggests. I haven’t done a lot with Skype, but it does seem that a web conferencing tool that was designed for that purpose might work better than Skype when there are multiple participants. Back in the olden days when I was doing information sessions for prospective students in real-time (and f2f), we evolved to a format where there was a short general presentation to communicate with the whole group followed by sort of mini break-outs for more specific questions. The Grad school rep would be in one corner, rep from Non-trad Student office in another, etc. . . . giving students a lower-risk way to ask their own specific questions. One thing about non-trad students: because they tend to be isolated, they assume their problems are unique and embarrassing to each individual, when many of them really are common to most students. So maybe one of your first decisions is to what extent you want to offer a group session vs. individual consultations.

 

We also set up a way for distance students to participate in Write Night—that’s when staff from the Writing Center and reference librarians are all on hand one evening in the library towards the end of the semester to offer help with term paper projects. Our Library staff have been using Adobe Connect to make presentations in online classes, so we had that seed crystal to build from. Then we added on the Writing Center’s practice of asking students to sign up for appointments, so writing tutor and librarian could give each student individual attention. We only had 2 or 3 sign  up last spring, but we’re preparing to do it again in November. As I recall, we had one student with a rather general (not to say vague) question about how to figure out what he had to say, another one who had a very targeted list of questions or trouble points (that session didn’t last long!), and someone else (I think) who was kind of in between—questions about a specific assignment. The biggest glitch was that we spent a lot of time, particularly with the first student, getting the technology to click. I think we determined that it would be better for this kind of work for students to have microphones or to add in a phone line—typing through chat got frustrating. I don’t recall the appointment mechanism we used, but I could find out. It may be that the Writing Center on your campus already has an online system for making appointments, so you might pick their brains. Or see if they’d lend it to you or sort of sub-lease you a section.

 

Good luck!

 

Peg Wherry

Extended University Montana State University

128 EPS Building, P. O. Box 173860

Bozeman, MT 59717-3860

Tel (406) 994-6685

Fax (406) 994-7856

margaret.wherry@montana.edu

http://eu.montana.edu

 

 

From: The EDUCAUSE Blended and Online Learning Constituent Group Listserv [mailto:BLEND-ONLINE@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kelvin Bentley
Sent: Wednesday, September 04, 2013 3:40 PM
To: BLEND-ONLINE@LISTSERV.EDUCAUSE.EDU
Subject: Re: [BLEND-ONLINE] virtual meetings with prospective students

 

Hello everyone. When I was a director of online learning for Northampton Community College, we used Elluminate Live (now Bb Collaborate) to host 75-information sessions with students. All students enrolled in at least one online course received an email with a link to the meeting room and myself and my assistant director would co-facilitate the session. We used microphones and PowerPoints to lead presentations that provided tips on being a successful online students, an overview on Blackboard's basic functionality, and descriptions of student services including the library, online tutoring, and our technology help desk. 

 

Each session we asked students to post their questions to the chat area and we answered as many questions from students as we could before the session ended. Each session was recorded an the link was sent to all students previously invited to the session. My team and I tracked total live participants as well as those who accessed the recording.  

 

If you do not have access to a web conference tool like Bb Collaborate, WebEx, or Adobe Connect, you might want to use a tool like Google Hangouts which you can broadcast live through YouTube:

 

Let me know if you have any other questions.

 

Kelvin

 

Kelvin Bentley, Ph.D.

Associate Vice President of eLearning and Innovation

Cuyahoga Community College

Office of eLearning & Innovation

Institutional Advancement Building

2500 East 22nd Street, 236

kelvin.bentley@tri-c.edu

Phone: (216) 987-4577

Fax: (216) 987-2160

 

Message from timelord20@me.com

Hello again. The sessions we held at NCC were 75 minutes long (60 presentation with 15 minutes for Q&A).

Thanks

Kelvin


We use Blackboard Collaborate for online student orientation as well as for all online faculty meetings.  It allows multiple users and camera is not required.

The set up has been very successful especially with the prospective and new online students because there is no password requirement. During the session, we do not allow them to use the microphone. They type in their questions (actually, they all prefer to type including some faculty). The platform has screen share feature that allows us to show/tell the students different features in an actual online course room. 

 

In some sessions, we requested the online faculty to be present.  Students like to hear the online learning/teaching and the requirements from a faculty. Our online faculty use the same platform to schedule their office hours and review sessions.

 

We use the same platform to offer synchronous online courses and we have done so  in the last 3 terms. It has been very successful.  Retention rate in these sections are higher than traditional and online courses.  Of course, we do not have enough data to generalize the results but so far, students and faculty have been very pleased with the format.

    

Thank you

NG

________________________________

Nihal Günay, Ph.D. 

Associate Provost, Virtual Learning Campus

West Georgia Technical College

Phone : 770-537-5755

http://www.westgatech.edu/distancelearn/index.htm

 "Learn as if you were to live forever,live as if you were to die tomorrow”

Follow us on FACEBOOK Distance Learning Atwestgatech

 

 

From: The EDUCAUSE Blended and Online Learning Constituent Group Listserv [mailto:BLEND-ONLINE@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kelvin Bentley
Sent: Wednesday, September 04, 2013 10:04 PM
To: BLEND-ONLINE@LISTSERV.EDUCAUSE.EDU
Subject: Re: [BLEND-ONLINE] virtual meetings with prospective students

 

Hello again. The sessions we held at NCC were 75 minutes long (60 presentation with 15 minutes for Q&A).

 

Thanks

 

Kelvin