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HI Everyone, my State University in VA has about 5000 students and we are re-imagining how we handle Instructional Technology and calling it the Digital Education Collaborative.  It used to be under Information Technology and that was a disaster.  Our President is looking to allocate resources to formally place it under Academic Affairs and I am tasked with determining what positions we should have.  I have my current list below to share with you, but I want to know what works well for you and what you have seen that works.  What is optimal for success in your view?  I go to conferences and meet people with great structures that are highly effective and would like your advice on an institution my size or otherwise.  I appreciate your time as always, Nick : )

What we have envisioned this far

Assistant Dean of College of Graduate and Professional Studies/Director of Planning & Policy (Oversees all Inst. Tech, is creative and idea generator and leads the development of a Revised Prof. Studies programs)

Instructional Technology Manager (oversees 8 student workers and is lead on working one-on-one work with faculty and special projects)

Director of Training & Instruction (provides pedagogy, blended and online training to faculty, does Quality Matters reviews). 

Instructional Technology Collaborators (8 student workers who work with faculty in class and with inst. Tech research)

Instructional technology support (provides general tech trainings).

Instructional Technology Video and Multimedia Support (lead on recording, editing video, etc.)

Learning Management System (runs the LMS and provides support)

Classroom Instructional Technology Support (ensures classroom technology works)

Open Educational Resources Support (dedicated to working with faculty to find Open Educational Resources and incorporate them)




Dr. Nicholas Konrad Langlie
Director of Planning & Policy
Longwood University
201 High Street
Farmville, VA 23909

langlienk@longwood.edu 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Hi Nick.  This is a pretty good list.  I think your Assistant Dean will be dealing with a lot of relationships with faculty and other people within Academic Affairs and IT.  I wouldn't tag him/her as the sole creative idea generator - more like the cultivator from across the whole Digital Education Collaborative group.  You may need someone tasked with looking at emerging technologies and pedagogies unless that is part of the Instructional Technology Manager's position.  Since this is placed outside the IT group, you may need an operations manager who can handle budget details, purchasing, and help get things done between this group and IT.

     -Allan-

Message from jiminica@gmail.com

You've got a good list there. One thing that maybe you have already thought about but have not included here is a clear vision or set of principles of how Instructional Technology will be integrated into your instruction. That way you have something that all these different people need to keep in mind as their guiding light as they move forward. This will help keep everyone on the same page, and will also help frame the message when doing outreach to other parts of your school. 

Tiffany Taylor Attaway
Online Learning Manager, Languages
U.S. Foreign Service Institute
Arlington, VA
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Nick,
You don't indicate whether your support position specifically provides phone and email/chat support, but we have found that to be a critical position. While we have students supporting the person in this position, having a dedicated full-time person for support has been very beneficial - otherwise your other staff end up doing a lot of this type of work. Also, have you considered someone whose primary responsibility is assessment?
 


 
 
Gail Niklason, Ed.D.
Director, Institutional Effectiveness
4002 University Circle
Weber State University
Ogden, UT 84408
(801) 626-8586
(801) 540-7433 (cell)
>>> "Langlie, Nicholas" <langlienk@LONGWOOD.EDU> 9/17/2012 5:53 AM >>>
HI Everyone, my State University in VA has about 5000 students and we are re-imagining how we handle Instructional Technology and calling it the Digital Education Collaborative.  It used to be under Information Technology and that was a disaster.  Our President is looking to allocate resources to formally place it under Academic Affairs and I am tasked with determining what positions we should have.  I have my current list below to share with you, but I want to know what works well for you and what you have seen that works.  What is optimal for success in your view?  I go to conferences and meet people with great structures that are highly effective and would like your advice on an institution my size or otherwise.  I appreciate your time as always, Nick : )

What we have envisioned this far

Assistant Dean of College of Graduate and Professional Studies/Director of Planning & Policy (Oversees all Inst. Tech, is creative and idea generator and leads the development of a Revised Prof. Studies programs)

Instructional Technology Manager (oversees 8 student workers and is lead on working one-on-one work with faculty and special projects)

Director of Training & Instruction (provides pedagogy, blended and online training to faculty, does Quality Matters reviews). 

Instructional Technology Collaborators (8 student workers who work with faculty in class and with inst. Tech research)

Instructional technology support (provides general tech trainings).

Instructional Technology Video and Multimedia Support (lead on recording, editing video, etc.)

Learning Management System (runs the LMS and provides support)

Classroom Instructional Technology Support (ensures classroom technology works)

Open Educational Resources Support (dedicated to working with faculty to find Open Educational Resources and incorporate them)




Dr. Nicholas Konrad Langlie
Director of Planning & Policy
Longwood University
201 High Street
Farmville, VA 23909

langlienk@longwood.edu 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We have our student workers answer the phones and I agree, it is important to have someone accessible at all times.  We don't have a specific assessment person, but I shall consider that though too . . . Nick : )

From: Gail NIKLASON <gniklason@WEBER.EDU>
Reply-To: The EDUCAUSE Instructional Technologies Constituent Group Listserv <INSTTECH@LISTSERV.EDUCAUSE.EDU>
Date: Monday, September 17, 2012 12:06 PM
To: "INSTTECH@LISTSERV.EDUCAUSE.EDU" <INSTTECH@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [INSTTECH] Instructional Technology Staffing for Success

Nick,
You don't indicate whether your support position specifically provides phone and email/chat support, but we have found that to be a critical position. While we have students supporting the person in this position, having a dedicated full-time person for support has been very beneficial - otherwise your other staff end up doing a lot of this type of work. Also, have you considered someone whose primary responsibility is assessment?
 


 
 
Gail Niklason, Ed.D.
Director, Institutional Effectiveness
4002 University Circle
Weber State University
Ogden, UT 84408
(801) 626-8586
(801) 540-7433 (cell)
>>> "Langlie, Nicholas" <langlienk@LONGWOOD.EDU> 9/17/2012 5:53 AM >>>
HI Everyone, my State University in VA has about 5000 students and we are re-imagining how we handle Instructional Technology and calling it the Digital Education Collaborative.  It used to be under Information Technology and that was a disaster.  Our President is looking to allocate resources to formally place it under Academic Affairs and I am tasked with determining what positions we should have.  I have my current list below to share with you, but I want to know what works well for you and what you have seen that works.  What is optimal for success in your view?  I go to conferences and meet people with great structures that are highly effective and would like your advice on an institution my size or otherwise.  I appreciate your time as always, Nick : )

What we have envisioned this far

Assistant Dean of College of Graduate and Professional Studies/Director of Planning & Policy (Oversees all Inst. Tech, is creative and idea generator and leads the development of a Revised Prof. Studies programs)

Instructional Technology Manager (oversees 8 student workers and is lead on working one-on-one work with faculty and special projects)

Director of Training & Instruction (provides pedagogy, blended and online training to faculty, does Quality Matters reviews). 

Instructional Technology Collaborators (8 student workers who work with faculty in class and with inst. Tech research)

Instructional technology support (provides general tech trainings).

Instructional Technology Video and Multimedia Support (lead on recording, editing video, etc.)

Learning Management System (runs the LMS and provides support)

Classroom Instructional Technology Support (ensures classroom technology works)

Open Educational Resources Support (dedicated to working with faculty to find Open Educational Resources and incorporate them)




Dr. Nicholas Konrad Langlie
Director of Planning & Policy
Longwood University
201 High Street
Farmville, VA 23909

langlienk@longwood.edu 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Nick,
 
In addition to public chat rooms for customers to ask questions here at Drew University, we use use a "back room" group chat to help our front line student assistants with any customer questions that they can't answer immediately. It is an easy way to have staff on hand virtually without transferring calls. A nice bonus -- and timesaver -- is that our customers don't have to explain their question or problem more than once.
 
This works really well for us.
 
-Gamin
 
 
>>>
From: "Langlie, Nicholas" <langlienk@LONGWOOD.EDU>
To: <INSTTECH@LISTSERV.EDUCAUSE.EDU>
Date: 9/17/2012 12:08 PM
Subject: Re: [INSTTECH] Instructional Technology Staffing for Success
We have our student workers answer the phones and I agree, it is important to have someone accessible at all times.  We don't have a specific assessment person, but I shall consider that though too . . . Nick : )

From: Gail NIKLASON <gniklason@WEBER.EDU>
Reply-To: The EDUCAUSE Instructional Technologies Constituent Group Listserv <INSTTECH@LISTSERV.EDUCAUSE.EDU>
Date: Monday, September 17, 2012 12:06 PM
To: "INSTTECH@LISTSERV.EDUCAUSE.EDU" <INSTTECH@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [INSTTECH] Instructional Technology Staffing for Success

Nick,
You don't indicate whether your support position specifically provides phone and email/chat support, but we have found that to be a critical position. While we have students supporting the person in this position, having a dedicated full-time person for support has been very beneficial - otherwise your other staff end up doing a lot of this type of work. Also, have you considered someone whose primary responsibility is assessment?
 


 
 
Gail Niklason, Ed.D.
Director, Institutional Effectiveness
4002 University Circle
Weber State University
Ogden, UT 84408
(801) 626-8586
(801) 540-7433 (cell)
>>> "Langlie, Nicholas" <langlienk@LONGWOOD.EDU> 9/17/2012 5:53 AM >>>
HI Everyone, my State University in VA has about 5000 students and we are re-imagining how we handle Instructional Technology and calling it the Digital Education Collaborative.  It used to be under Information Technology and that was a disaster.  Our President is looking to allocate resources to formally place it under Academic Affairs and I am tasked with determining what positions we should have.  I have my current list below to share with you, but I want to know what works well for you and what you have seen that works.  What is optimal for success in your view?  I go to conferences and meet people with great structures that are highly effective and would like your advice on an institution my size or otherwise.  I appreciate your time as always, Nick : )

What we have envisioned this far

Assistant Dean of College of Graduate and Professional Studies/Director of Planning & Policy (Oversees all Inst. Tech, is creative and idea generator and leads the development of a Revised Prof. Studies programs)

Instructional Technology Manager (oversees 8 student workers and is lead on working one-on-one work with faculty and special projects)

Director of Training & Instruction (provides pedagogy, blended and online training to faculty, does Quality Matters reviews). 

Instructional Technology Collaborators (8 student workers who work with faculty in class and with inst. Tech research)

Instructional technology support (provides general tech trainings).

Instructional Technology Video and Multimedia Support (lead on recording, editing video, etc.)

Learning Management System (runs the LMS and provides support)

Classroom Instructional Technology Support (ensures classroom technology works)

Open Educational Resources Support (dedicated to working with faculty to find Open Educational Resources and incorporate them)




Dr. Nicholas Konrad Langlie
Director of Planning & Policy
Longwood University
201 High Street
Farmville, VA 23909

langlienk@longwood.edu 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.



********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

 

 

---------------------------
Gamin Bartle, Ph.D.
Director
Instructional Technology Services
973 408-3160
gbartle@drew.edu
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Hi Nick,

That looks like a good list. Be prepared, though, to revise it regularly over the first few years. What works initially may not be what makes sense for the long term. During the rollout people will still be reacting to the emotion of the previous situation, and it may take a while to get honest, useful feedback on what is actually working well in the new configuration, and what is just exciting because it's new and different.

Not knowing anything about your university, I question making this the responsibility of an assistant dean, and having one school provide instructional technology as a resource to the university. It all depends on the relationships between your schools, of course, but it would normally make more sense to centralize instructional technology as a university resource directly under the Provost, with the new director reporting to an assistant provost or, better yet, being an assistant provost. 

This is particularly true if the relationship with IT is contentious. You may move the department, but ou'll still be relying heavily on IT services and resources. An assistant dean isn't usually in a position to negotiate with/make demands of the CIO. You need to make sure the right conversations re happening at the appropriate levels. If there's a disconnect between IT's priorities and Academic Affairs' (which there clearly is), just moving the staff will just move the problem.

Best,

---------------------------------------------------------------------------------
Jay Savage, Ph.D.
Director of Faculty Technology Services
Instructional Technology Academic Computing
Fordham University | Fordham IT
rh | Keating Hall Room B-27 | 718-817-2289
lc | Lowenstein Room 416 | 212-636-7788
e | jsavage@fordham.edu | http://www.fordham.edu/FTC


"You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new." --Steve Jobs


Nicholas, I think one of the first questions that needs to be asked is why Instructional Technology under IT was a "disaster". Was the Instructional Tech group when it was in IT not getting the resources it needed? If so, what has changed? Was it the faculty that felt it was a "disaster"? If so, you need to ask the faculty what they want and need before choosing an organizational structure. If what is needed is professional development for teaching with technology, that will need a very different organization than if what is needed is one-on-one support for development of on-line teaching materials (I.e. Instructional designers). If the problem is inconsistent and/or un-maintained equipment in the classrooms that will require yet another focus. Personally I believe that Instructional Technology works best in the IT organization. Without close teamwork with the systems/networks and the ERP folks tying everything together will be a real challenge. It is possible for it to work in separate organizations, but unlikely if there is hostility between the two. Good luck! - Mark -- Mark Berman, Chief Information Officer Siena College 515 Loudon Road Loudonville, NY 12211 (518)782-6957, Fax: (518)783-2590 Siena College is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution. CONFIDENTIALITY NOTICE: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you received this e-mail and are not the intended recipient, please inform the sender by e-mail reply and destroy all copies of the original message. From: "Langlie, Nicholas" > Date: Monday, September 17, 2012 7:53 AM Subject: Instructional Technology Staffing for Success HI Everyone, my State University in VA has about 5000 students and we are re-imagining how we handle Instructional Technology and calling it the Digital Education Collaborative. It used to be under Information Technology and that was a disaster. Our President is looking to allocate resources to formally place it under Academic Affairs and I am tasked with determining what positions we should have. I have my current list below to share with you, but I want to know what works well for you and what you have seen that works. What is optimal for success in your view? I go to conferences and meet people with great structures that are highly effective and would like your advice on an institution my size or otherwise. I appreciate your time as always, Nick : ) What we have envisioned this far Assistant Dean of College of Graduate and Professional Studies/Director of Planning & Policy (Oversees all Inst. Tech, is creative and idea generator and leads the development of a Revised Prof. Studies programs) Instructional Technology Manager (oversees 8 student workers and is lead on working one-on-one work with faculty and special projects) Director of Training & Instruction (provides pedagogy, blended and online training to faculty, does Quality Matters reviews). Instructional Technology Collaborators (8 student workers who work with faculty in class and with inst. Tech research) Instructional technology support (provides general tech trainings). Instructional Technology Video and Multimedia Support (lead on recording, editing video, etc.) Learning Management System (runs the LMS and provides support) Classroom Instructional Technology Support (ensures classroom technology works) Open Educational Resources Support (dedicated to working with faculty to find Open Educational Resources and incorporate them) Dr. Nicholas Konrad Langlie Director of Planning & Policy Longwood University 201 High Street Farmville, VA 23909 langlienk@longwood.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Hi Mark, we spent more than a year asking about the first thing you noted (it is a great question): why wasn't it working? It came down to many, many things, including allocation of staff and resources. Our Information Technology folks had there things to deal with and with their staffing constraints, it was determined that it was not an effective place for Inst. Tech. Our University wants to dedicate time and effort to inst. tech to make it a featured strength of our University, which is why I sent my not out to the Instructional Technology listserv. I am sure there are places where Inst. Tech can work under Information Technology, but we happen to one were it does not. All schools have their own cultures, strengths and weaknesses and I would never claim one is better than another. I suppose it all comes down to what will work best for a specific school. . . Nick
I believe it is a big deal whether the Digital Education Collaborative will have faculty leadership or not. If so, potential leaders must be given a substantive role in defining mission and function. Further a lot of thought should be given as to whether the initial leader will "own" the position or if it designed to be a rotation and if the latter how it works for the second person who fills the job. Lanny
Nick,

I agree with Mark that you need to do good review on why things were not successful under IT because if those things do not change then there will be challenges for this to be successful anywhere it is located.  We do a comprehensive IT survey every two years which helps us balance staffing but the Instructional Support group always has the highest ratings of all IT service areas (surveys online at http://www.ashland.edu/faculty-staff/operations/information-technology/information/surveys).  Instructional Technology and Learning Management is a department within IT here at Ashland University. The integration and collaboration with the IT group is an important key for success but equally important is the level of collaboration and integration this group has with the faculty they support.  They are part of IT but they are located in a different part of the building that is not behind swipe card access doors and security cameras (removing barriers to access is an important aspect).  This is also where there are many classrooms and faculty offices are located as well as where the Faculty Development office is located (this was intentional).  They have office hours in each of our four colleges once a week so they are fully accessible to our faculty members.  The Director serves on our Alternative Instructional Delivery Committee and is an important contributor. 

Some lessons learned that would apply no matter where this function is located:
- CUSTOMER SERVICE is JOB #1 - This is an externally facing department with a very important client so all staff must have great customer service skills.  They can learn the technology aspects of the job but you need to look for staff that are naturals at customer service.
- Remove barriers and integrate this group with the faculty they support as much as possible
- Give them a degree of flexibility to have alternate work schedules so they are available for support and training
- Keep a close tie with IT as this will be critical as technology needs change and you need to run pilot programs; If this group is outside of IT then perhaps you have a system administrator from IT assigned with this group to keep that line of communication fully functioning.

Staff to support 2,000 undergraduate and 4,000 grad. students (many have hybrid courses with some fully online):
Director, Associate Director (also our trainer), 2 Instructional Designers, 2 classroom support staff, 2-3 student workers

Systems.Areas Supported: Angel Learning, Mediasite, WebEx, Quality Matters, training, classroom support for about 200 A/V equipped classrooms at 8 locations.

Take care and I wish you the best!

Curtis

This topic reminds me of the cyclic academic computing vs. administrative computing.  When the two were separate unhappy people saw advantages of combing.  When they were combined unhappy people saw the advantages of separating.  Call it what you will but technology support services are usually not a featured strength of a university.  If being on the leading edge of technology innovation is what is desired, networks, systems, and integration with core systems are usually kind of important. 

If the instructional technology uncouples from the rest of IT and doesn't have the resources to be self sufficient, it could lead to discouragement and divisiveness.  Does the institution anticipate this move having any positive or negative impact on the "non-instructional" part of IT?  Does the President want to be involved with IT (read it either information technology or instructional technology) or is the desire to light a fire under the faculty?

Keith Nelson
Chief Technology Officer
Alma College

Email:  nelsonkr@alma.edu
Office:  989/463-7303
Fax:  989/463-7101

From: "Curtis White" <cdwhite@ASHLAND.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Sent: Tuesday, September 18, 2012 8:21:36 AM
Subject: Re: [CIO] Instructional Technology Staffing for Success

Nick,

I agree with Mark that you need to do good review on why things were not successful under IT because if those things do not change then there will be challenges for this to be successful anywhere it is located.  We do a comprehensive IT survey every two years which helps us balance staffing but the Instructional Support group always has the highest ratings of all IT service areas (surveys online at http://www.ashland.edu/faculty-staff/operations/information-technology/information/surveys).  Instructional Technology and Learning Management is a department within IT here at Ashland University. The integration and collaboration with the IT group is an important key for success but equally important is the level of collaboration and integration this group has with the faculty they support.  They are part of IT but they are located in a different part of the building that is not behind swipe card access doors and security cameras (removing barriers to access is an important aspect).  This is also where there are many classrooms and faculty offices are located as well as where the Faculty Development office is located (this was intentional).  They have office hours in each of our four colleges once a week so they are fully accessible to our faculty members.  The Director serves on our Alternative Instructional Delivery Committee and is an important contributor. 

Some lessons learned that would apply no matter where this function is located:
- CUSTOMER SERVICE is JOB #1 - This is an externally facing department with a very important client so all staff must have great customer service skills.  They can learn the technology aspects of the job but you need to look for staff that are naturals at customer service.
- Remove barriers and integrate this group with the faculty they support as much as possible
- Give them a degree of flexibility to have alternate work schedules so they are available for support and training
- Keep a close tie with IT as this will be critical as technology needs change and you need to run pilot programs; If this group is outside of IT then perhaps you have a system administrator from IT assigned with this group to keep that line of communication fully functioning.

Staff to support 2,000 undergraduate and 4,000 grad. students (many have hybrid courses with some fully online):
Director, Associate Director (also our trainer), 2 Instructional Designers, 2 classroom support staff, 2-3 student workers

Systems.Areas Supported: Angel Learning, Mediasite, WebEx, Quality Matters, training, classroom support for about 200 A/V equipped classrooms at 8 locations.

Take care and I wish you the best!

Curtis

This does indeed look good – very forward-thinking and creative. You might also want to designate your Director of Training and Instruction to develop emerging pedagogy such as the Flipped Classroom, MOOCs, etc.

Sandie

 

Sandra L. Miller, Ed.D.

CCUMC President-Elect

Director of Instruction & Research Technology

William Paterson University

300 Pompton Road

Wayne, NJ  07470

973.720.2530

millers@wpunj.edu

P Think before you print

 

 

From: The EDUCAUSE Instructional Technologies Constituent Group Listserv [mailto:INSTTECH@LISTSERV.EDUCAUSE.EDU] On Behalf Of Allan Gyorke
Sent: Monday, September 17, 2012 8:30 AM
To: INSTTECH@LISTSERV.EDUCAUSE.EDU
Subject: Re: [INSTTECH] Instructional Technology Staffing for Success

 

Hi Nick.  This is a pretty good list.  I think your Assistant Dean will be dealing with a lot of relationships with faculty and other people within Academic Affairs and IT.  I wouldn't tag him/her as the sole creative idea generator - more like the cultivator from across the whole Digital Education Collaborative group.  You may need someone tasked with looking at emerging technologies and pedagogies unless that is part of the Instructional Technology Manager's position.  Since this is placed outside the IT group, you may need an operations manager who can handle budget details, purchasing, and help get things done between this group and IT.

     -Allan-

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