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Communications Infrastructure and Applications Working Group
Staff Liaison: Karen A. Wetzel, EDUCAUSE
Improving Institutional Collaboration Through Unified Communications: A Study of Current Implementations
Many higher education institutions are experiencing a fundamental shift in enterprise communication and collaboration. Traditional telephone and e-mail systems provide reliable and highly available voice and text communication, but users of these technologies are beginning to see greater possibilities, such as multi-modal communications, presence, mobility, document collaboration, and virtual meetings. Each of these new possibilities are often viewed as disparate technology solutions, but a greater outcome is achievable by integrating these technologies into Unified Communications (UC). Through a series of case studies, this white paper will present different approaches to this paradigm shift along with the real-world challenges and benefits encountered.
Project currently underway; expected publication: September 2014
Promise and Reality of SDN
This joint project with ECAR-CCI and ECAR-CIA lwill answer the questions: what is software-defined networking, where will it help you in the long-term, and where does it stand now?
Project currently underway; expected publication: December 2014
Interested in working on these topics? Contact us!
The ECAR Communications Infrastructure and Applications (ECAR-CIA) Working Group focuses on the challenges that higher-education institutions face with respect to enterprise communication, collaboration, and mobility. Group participants pool their collective resources, time, and energy towards investigating specific challenges and opportunities in this space, sharing individual solutions, and developing effective practices for the higher-education community.
ECAR-CIA aims to help the organizational decision-makers in this space (senior IT managers, CIOs, CTOs, COOs, CFOs, provosts, etc.) focus on the important communication technology issues: emerging and evolving technologies, operational challenges, peer benchmarking, policies and procedures, federal and state regulations, staffing and service structures, strategic planning, sustainable funding models, and other relevant topics. In addition, we believe it is crucial to provide a forum for meeting with vendors, especially as more core IT services are potentially commoditized and/or cast into the cloud, and as the seamless integration and interoperability of multiple vended and locally-developed solutions becomes even more of a necessity and challenge.
The scope of this working group typically includes investigations around:
- Telecommunications, including IP telephony, dual-mode phones, wireless, mobile infrastructures, and fixed-mobile convergence
- Unified communications
- Collaborative communications, including presence awareness, videoconferencing, telepresence, application sharing, and collaboration platforms
- Communication in the cloud
- Support for specific communications technologies, such as VoIP, SIP, campus LAN/Wi-Fi, cellular, GPS, and GIS
- Emergency communications management and notification
- Social networking
The working group welcomes input, ideas, and participation from the higher education community. Contact us at ECARWG@educause.edu
- Emergency Notification Systems (April 2014)
ENS technology strategies to consider when determining the best notification system for your institution, along with recommendations that will help you make implementation and usage decisions.
- Emergency Communications Management and the Clery Act (February 2013)
A reprisal of a presentation given by ACTI-CCM co-chair Mark Katsouros (Pennsylvania State University) at the November 2012 ACTI-CCM meeting, this EDUCAUSE Live! webinar highlights improvements made in emergency communications management/emergency notification system (ECM/ENS) capabilities, implications of the Clery Act , and an overview of mobile “killer apps” in the emergency communications realm.
- ACTI-CCM Meeting (November 2012)
Meeting at the 2012 EDUCAUSE Annual Conference. Includes presentations on unified communications, emergency communications, distributed antenna systems, and more.
- Distributed Antenna Systems: ACTI Briefing Note (October 2012)
This ACTI-CCM publication provides an overview of distributed antenna system (DAS) solutions for in-building wireless coverage for cellular voice services on higher education campuses.
- SIP Services: Communication in the Cloud (August 2012)
ACTI Conversation webinar featuring Randy Brogle (Internet2), Walt Magnussen (Texas A&M University), and Ric Simmons (Louisiana State University) speaking on Internet2 NET+ SIP cloud-based services, including the RFP process that was used to procure the services, what services are being offered, and the status of deployment.
- ACTI-CCM Winter 2012 Update
Presentation at the January 10, 2012 ACTI Member Meeting
- ACTI Communication, Collaboration, and Mobility (CCM) Meeting, October 18, 2011 (EDUCAUSE Annual Conference 2011)
- Special Projects
See all ECAR Working Group Resources. Visit the EDUCAUSE library.