Research Publications

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…

So, you've identified the problem and maybe even a set of possible solutions for your IT project. How do you decide which solution will best meet the needs of your campus or IT organization?…

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…

IT salaries account for 39% of the IT budget . They compensate IT staff, whose performance lays the groundwork for an efficiently run institution that provides the highest quality education an…

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…

Factors including budget cutbacks, rigorous regulatory requirements, rising demands for IT services, and IT’s contribution to transformative change fuel the need for IT leaders to communicate I…

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…

This report is the product of a secondary analysis of the EDUCAUSE 2011 Core Data Service survey and the 2011 ECAR National Study of Undergraduate Students and Information Technology . Data fr…

What factors are most important when evaluating a specific IT collaboration? To answer this question, the authors asked an experienced group of IT leaders to analyze collaborations with w…

This CDS Spotlight ECAR research bulletin focuses on EDUCAUSE Core Data Service (CDS) survey results related to funding models for Information Technology (IT) functions. Most IT professionals…