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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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How to Excel at Research Computing in Times of Diminishing Resources, Growing Demand, and Expanding Possibilities
April 30, 2014

For three days in January 2014, more than a hundred thought leaders met in Tempe, Arizona, to discuss the present and future challenges and opportunities for IT’s support of research . Recom…

Central IT Support Services
August 12, 2013

This CDS Spotlight focuses on data from the 2012 Core Data Service to better understand how higher education institutions provide central IT support services . Information provided for this sp…

Measuring User Satisfaction: Why It's Important and How to Do It - Infographic
August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…

Big Research Support from a Small IT Organization: Montana State University Billings
February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…

Empowering Technology Research Support: University of Washington
February 1, 2013

The University of Washington Information Technology (UW-IT) department and UW’s eScience Institute have been charged with supporting the research community’s vast and sophisticated technolo…

Research Computing: The Enabling Role of Information Technology
November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…

Measuring User Satisfaction: Why It’s Important and How to Do It
August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…

Evaluating IT and Library Services with the MISO Survey
July 26, 2011

This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …

Innovation and Information Infrastructure: Making Sound Investments for E-Research
November 16, 2010

This ECAR research bulletin provides a framework to assist universities in making sound investments in research information infrastructure in an increasingly complex global knowledge economy. In…

Structuring the IT Organization for Cloud Services
June 15, 2010

This ECAR research bulletin is based on recent ECAR research on the continuing evolution of the IT help desk and the ramifications of above-campus services and cloud computing for higher educati…

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