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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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The 2011 Enterprise Application Market in Higher Education
June 14, 2012

Key Findings Almost every college and university (>95%) delivers a set of six core applications: student information, HR/payroll, finance, e-mail (for faculty and staff and for students)…

Results of the 2011 Core Data Survey
October 19, 2011

The EDUCAUSE Core Data Service (CDS) is in its ninth year. It has been completely overhauled to expand beyond the original focus on higher education IT costs and staffing. The CDS will now provid…

Practical Strategies for Managing Risk in Cloud Computing
March 1, 2011

This ECAR research bulletin identifies some key principles on which to base decisions related to security assurance and compliance capabilities in cloud computing environments. It also illustrate…

Managing Availability and Performance Risks in the Cloud: Expect the Unexpected
December 7, 2010

We know that the best way to avoid cloud risks is to apply sound risk management strategies before placing applications and IT services in the cloud. Some risks, however, cannot be predetermined …

Structuring the IT Organization for Cloud Services
June 15, 2010

This ECAR research bulletin is based on recent ECAR research on the continuing evolution of the IT help desk and the ramifications of above-campus services and cloud computing for higher educati…

Demystifying the Cloud: Implications for IT Funding in Higher Education
February 23, 2010

This ECAR research bulletin extends the discussion that was begun in the 2009 ECAR research bulletin Demystifying Cloud Computing for Higher Education by looking more deeply at the economic …

Strategic Outsourcing and Cloud Computing: Reality Is a Sober Adversary
June 16, 2009

This research bulletin examines outsourcing and cloud computing through the lens of strategic decision making for higher education. Strategic decisions have long-term impact, create institutional…

Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence
April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…

IT Services Sourcing Survey
November 4, 2008

This November 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of IT services sourcing in higher education. The historically binary decision to self-ope…

ITIL Service Management Practices: Third Time's the Charm
July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…

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