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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Results of the 2011 Core Data Survey
October 19, 2011

The EDUCAUSE Core Data Service (CDS) is in its ninth year. It has been completely overhauled to expand beyond the original focus on higher education IT costs and staffing. The CDS will now provid…

The Upward Trail: Success Factors in Help Desk Management
December 6, 2007

Presentation at the Sixth Annual ECAR Symposium, December 5-7, 2007, in Boca Raton, Florida. The 2007 ECAR help desk study, Service on the Front Line: The IT Help Desk in Higher Education, identi…

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