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ECAR conducts and distributes high quality research and analyses designed to foster dialogue and enhance decision-making among its college and university subscribers.

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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Practical Strategies for Managing Risk in Cloud Computing: March 1, 2011

This ECAR research bulletin identifies some key principles on which to base decisions related to security assurance and compliance capabilities in cloud computing environments. It also illustrate…
Structuring the IT Organization for Cloud Services: June 15, 2010

This ECAR research bulletin is based on recent ECAR research on the continuing evolution of the IT help desk and the ramifications of above-campus services and cloud computing for higher educati…
Demystifying the Cloud: Implications for IT Funding in Higher Education: February 23, 2010

This ECAR research bulletin extends the discussion that was begun in the 2009 ECAR research bulletin Demystifying Cloud Computing for Higher Education by looking more deeply at the economic …
Collective Wisdom on E-Mail Outsourcing: November 17, 2009

This ECAR research bulletin covers experiences and lessons learned from 10 IT leaders who have transitioned their institutions to an outsourced e-mail solution. It provides data from the 2009 EC…
Strategic Outsourcing and Cloud Computing: Reality Is a Sober Adversary: June 16, 2009

This research bulletin examines outsourcing and cloud computing through the lens of strategic decision making for higher education. Strategic decisions have long-term impact, create institutional…
Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence: April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…
Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle: May 13, 2008

This research bulletin explores the importance of focusing on innovation in decision-making about IT. Acknowledging the apparent dichotomy between the efficient use of resources in a centralized …
Help Desk Sourcing Options: One University’s Solution: December 4, 2007

This research bulletin discusses the factors that drove Roosevelt University's decision to "co-source" the information technology (IT) help desk, the unique challenges raised by th…
E-Mail: Paradigms, Options, and Outsourcing: November 7, 2006

E-mail is perhaps the most fundamental information technology tool in use today. In higheraeducation there are new options to consider that include outsourcing the infrastructure as well as the e…
Key Considerations for Successful Outsourcing of IT Functions in Higher Education: June 25, 2002

Many higher education institutions are considering outsourcing some IT operational services. This Research Bulletin provides an overview of why institutions outsource, the most common functions o…

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