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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Alternative IT Sourcing Strategies: From the Campus to the Cloud
August 20, 2009

Abstract This 2009 ECAR research study explores a multitude of strategies used by colleges and university information technology organizations to deliver the breadth of technologies and servic…

Alternative IT Sourcing Strategies: From the Campus to the Cloud–Key Findings
August 17, 2009

This document presents the key findings from the 2009 ECAR study, Alternative IT Sourcing Strategies: From the Campus to the Cloud , by Philip J. Goldstein. The study explores a multitude of s…

Alternative IT Sourcing Strategies: From the Campus to the Cloud—Roadmap
August 20, 2009

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2009 ECAR research study, Alternative IT Sourcing Strategies: From the Campus to the Cloud , by Philip…

Application Service Providers: An Alternative Model for IT Services Delivery
May 14, 2002

Application service providers (ASPs) offer an alternative way for organizations to make IT resources available to users by hosting and managing software applications and the related hardware, net…

Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization
December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

Collective Wisdom on E-Mail Outsourcing
November 17, 2009

This ECAR research bulletin covers experiences and lessons learned from 10 IT leaders who have transitioned their institutions to an outsourced e-mail solution. It provides data from the 2009 EC…

Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence
April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…

Demystifying the Cloud: Implications for IT Funding in Higher Education
February 23, 2010

This ECAR research bulletin extends the discussion that was begun in the 2009 ECAR research bulletin Demystifying Cloud Computing for Higher Education by looking more deeply at the economic …

E-Mail: Paradigms, Options, and Outsourcing
November 7, 2006

E-mail is perhaps the most fundamental information technology tool in use today. In higheraeducation there are new options to consider that include outsourcing the infrastructure as well as the e…

Help Desk Sourcing Options: One University’s Solution
December 4, 2007

This research bulletin discusses the factors that drove Roosevelt University's decision to "co-source" the information technology (IT) help desk, the unique challenges raised by th…