Main Nav

Home >
Research and Publications >
Research >
ECAR >
Research Publications

Research Publications

ECAR conducts and distributes high quality research and analyses designed to foster dialogue and enhance decision-making among its college and university subscribers.

Quick Links

ECAR

ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

Search results

Showing 1 - 4 of 4 Results

Sort by:

Relevancy | Title | Date

ITIL at New York University: A Framework for Excellence: April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide: February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations: December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization: December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

= Subscription Required

Your Selections Under:

EDUCAUSE Center for Applied Research (ECAR) [x]
- ECAR Case Studies [x]
Staffing [x]
Help Desk [x]

Clear All Filters

Filter by type

Articles, Briefs, Papers, and Reports (4)

Filter by Publications

EDUCAUSE Center for Applied Research (ECAR) [x]
- ECAR Case Studies [x]

Filter by Library Taxonomy

Help Desk [x]
Staffing [x]
Information Technology Management and Leadership (4)
Outsourcing (4)
Support Services (4)
ITIL (1)

Which ECAR files can I access?

ECAR offers two subscription levels. Access to ECAR research hubs and reports may also be purchased.

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE