Main Nav

Home >
Research and Publications >
Research >
ECAR >
Research Publications

Research Publications

ECAR conducts and distributes high quality research and analyses designed to foster dialogue and enhance decision-making among its college and university subscribers.

Quick Links

ECAR

ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

Search results

Showing 1 - 10 of 11 Results

Sort by:

Relevancy | Title | Date

Partnership of Four: Managing Alternative Sourcing at Oakland University: August 19, 2009

The 2009 ECAR study, Alternative IT Sourcing Strategies: From the Campus to the Cloud , by Philip J. Goldstein, examines the factors information technology leaders consider when making sou…
Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center: August 13, 2009

The 2009 ECAR study, Alternative IT Sourcing Strategies: From the Campus to the Cloud , by Philip J. Goldstein, examines the factors information technology leaders consider when making sou…
Views of the Top: Rising IT Leaders Discuss the CIO Position in Higher Education: September 12, 2008

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education . Views of the Top: Rising IT Leaders Discuss the CIO Position in Hi…
Developing the IT Workforce at the University of South Australia: June 20, 2008

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education . Developing the IT Workforce at the University of South Australia …
ITIL at New York University: A Framework for Excellence: April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide: February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations: December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization: December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
IT Outsourcing at the University of Alberta: August 19, 2002

The University of Alberta is a major Canadian research university with a history of developing customized information systems in COBOL since the early 1970s. In 1999 and 2000, this university com…
IT Outsourcing at the California State University: August 19, 2002

This ECAR case study chronicles the IT outsourcing component of the California State University's $400 million ERP implementation. Based on the 1996 Integrated Technology Strategy and subseq…

= Subscription Required

Your Selections Under:

EDUCAUSE Center for Applied Research (ECAR) [x]
- ECAR Case Studies [x]
Staffing [x]

Clear All Filters

Filter by type

Articles, Briefs, Papers, and Reports (11)

Filter by Publications

EDUCAUSE Center for Applied Research (ECAR) [x]
- ECAR Case Studies [x]

Which ECAR files can I access?

ECAR offers two subscription levels. Access to ECAR research hubs and reports may also be purchased.

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE