Research Publications

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…

This ECAR research bulletin outlines an approach for rethinking the structure for delivery of IT services in colleges and universities that have multiple IT groups. It examines where in the inst…

Presentation at the 2009 EDUCAUSE Center for Analysis and Research (ECAR) Symposium, December 3, 2009, in Carlsbad, California, by Michael B. Horn, Executive Director, Education, and co-founder o…

In July 2007 ECAR initiated preliminary efforts to extend its research understanding of information technology practices outside of the United States and Canada. The goal was to study important …

This ECAR research bulletin focuses on the challenges and strategies related to integrating IT governance and policy across multiple university entities (schools, colleges, departments, and campu…

This research bulletin explores the importance of focusing on innovation in decision-making about IT. Acknowledging the apparent dichotomy between the efficient use of resources in a centralized …

This January 2007 survey informs research about the support services that higher education institutions provide to users of information technology resources. Help desks—sometimes called call ce…

This case study examines how Cornell University took an institutional approach to analyzing and determining how IT services, investments, and costs are shared across units of the university. It a…