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ECAR conducts and distributes high quality research and analyses designed to foster dialogue and enhance decision-making among its college and university subscribers.

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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Structuring the IT Organization for Cloud Services: June 15, 2010

This ECAR research bulletin is based on recent ECAR research on the continuing evolution of the IT help desk and the ramifications of above-campus services and cloud computing for higher educati…
Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence: April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…
IT Services Sourcing Survey: November 4, 2008

This November 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of IT services sourcing in higher education. The historically binary decision to self-ope…

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