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Search results
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Service on the Front Line: The IT Help Desk in Higher Education – Key Findings
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December 3, 2007
This document presents the key findings of the ECAR study, Service on the Front Line: The IT Help Desk in Higher Education. This 2007 ECAR research study explores the information technology (IT) …
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IT Engagement in Research: A Baseline Study - Key Findings
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August 28, 2006
This ECAR Key Findings explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an expandi…
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Supporting E-Learning in Higher Education Key Findings
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July 16, 2003
Supporting E-Learning in Higher Education is the summary of a result of 10 months of collaborative research conducted by ECAR and IDC to learn about evolving student and instructor support re…

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