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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education
May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…

Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic
August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…

IT Salaries in Higher Education, 2012
February 15, 2013

IT salaries account for 39% of the IT budget . They compensate IT staff, whose performance lays the groundwork for an efficiently run institution that provides the highest quality education an…

Big Research Support from a Small IT Organization: Montana State University Billings
February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…

Five Guidelines for Instituting IT Value Measurement
November 13, 2012

Factors including budget cutbacks, rigorous regulatory requirements, rising demands for IT services, and IT’s contribution to transformative change fuel the need for IT leaders to communicate I…

Information Technology Services in Community Colleges: Strengths, Opportunities, and Challenges
July 17, 2012

This report is the product of a secondary analysis of the EDUCAUSE 2011 Core Data Service survey and the 2011 ECAR National Study of Undergraduate Students and Information Technology . Data fr…

A Dozen Gurus Describe IT Collaborations That Work
May 22, 2012

What factors are most important when evaluating a specific IT collaboration? To answer this question, the authors asked an experienced group of IT leaders to analyze collaborations with w…

Funding-Model Archetypes for Central Information Technology Functions
January 17, 2012

This CDS Spotlight ECAR research bulletin focuses on EDUCAUSE Core Data Service (CDS) survey results related to funding models for Information Technology (IT) functions. Most IT professionals…

Results of the 2011 Core Data Survey
October 19, 2011

The EDUCAUSE Core Data Service (CDS) is in its ninth year. It has been completely overhauled to expand beyond the original focus on higher education IT costs and staffing. The CDS will now provi…

Delivering the Dual Mission of University IT
July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. University IT departments have evolved organically, but the time has come to purposefully organize to support the du…

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