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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education: May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…
Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
Delivering the Dual Mission of University IT: July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. University IT departments have evolved organically, but the time has come to purposefully organize to support the du…
Formalizing Enterprise IT Project Management: March 9, 2010

This ECAR research bulletin discusses how formal enterprise IT project management can be applied to IT projects when the scope, cost, and external controls put them into a different league from …
A Systemic Model for IT Economic Sustainability: January 12, 2010

This ECAR research bulletin explores the options available to IT leaders in higher education to reduce costs associated with technology expenditures at their institutions. It lays out a framewor…
Alternative IT Sourcing Strategies: From the Campus to the Cloud: August 20, 2009

Abstract This 2009 ECAR research study explores a multitude of strategies used by colleges and university information technology organizations to deliver the breadth of technologies and servic…
So, What Does IT Cost?: August 1, 2006

In 2004, MIT and Stanford University began the Total Cost of IT project to measure, or at least estimate, the total cost of IT at those two institutions. This bulletin describes the project costi…
Chargebacks and Information Technology Funding: November 8, 2005

This research bulletin, which draws on research conducted by ECAR in 2004 on the state of information technology funding, examines how higher education uses chargebacks for funding IT. It is base…
Assessing and Communicating the Value of IT: August 2, 2005

This research bulletin suggests methodologies for assessing, measuring, and communicating the value of information technology as a strategic asset in higher education. It covers approaches that c…

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