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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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The Upward Trail: Success Factors in Help Desk Management
December 6, 2007

Presentation at the Sixth Annual ECAR Symposium, December 5-7, 2007, in Boca Raton, Florida. The 2007 ECAR help desk study, Service on the Front Line: The IT Help Desk in Higher Education, identi…

Preliminary Findings: ECAR Help Desk Study, 2007
June 12, 2007

Presentation at the Sixth Annual ECAR/HP Summer Symposium for Higher Education IT Executives, June 11-13, 2007, Boulder, Colorado. This session presents preliminary findings from the ECAR survey …

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