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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Big Research Support from a Small IT Organization: Montana State University Billings
February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…

Empowering Technology Research Support: University of Washington
February 1, 2013

The University of Washington Information Technology (UW-IT) department and UW’s eScience Institute have been charged with supporting the research community’s vast and sophisticated technolo…

Research Computing: The Enabling Role of Information Technology
November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…

ITIL at New York University: A Framework for Excellence
April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…

University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide
February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations
December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization
December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

A New Model for Supporting Research at Purdue University
July 25, 2005

This case study investigates the genesis, nature, and outcomes of Purdue University's notable transformation in how research activities interact with institutional information technology. Of…

Digital Humanities at the Crossroads: The University of Virginia
July 25, 2005

This case study explores how the University of Virginia has managed to integrate the expertise of scholars, librarians, and technologists to achieve leadership in the digital humanities. It highl…

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