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Five Guidelines for Instituting IT Value Measurement
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November 13, 2012
Factors including budget cutbacks, rigorous regulatory requirements, rising demands for IT services, and IT’s contribution to transformative change fuel the need for IT leaders to communicate I…
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Through a Glass, Brightly: IT’s Impact on Higher Education by 2020
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August 28, 2012
The ECAR 2012 Symposium, was held June 18–20, 2012, in Boulder, Colorado. This event gave IT and higher education leaders the chance to imagine that the year is 2020 and to speculate about th…
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If I Had a Million Dollars
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March 20, 2012
This ECAR Research Bulletin focuses on EDUCAUSE Core Data Service (CDS) survey results related to a somewhat lighthearted but insightful hypothetical question about how two constituent groups mig…
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From Learning Commons to Learning Outcomes: Assessing Collaborative Services and Spaces
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September 27, 2011
This ECAR research bulletin reviews six recent user studies of the commons model on different campuses , with three highlighted as exemplars. While the studies used varying methodologies, t…
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Highlights of the 2011 ECAR Symposium: IT as a Game Changer
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September 21, 2011
This ECAR research bulletin presents highlights from the 2011 ECAR Symposium, held July 28–29 in Chicago, Illinois. In addition to a synthesis of keynote talks by Doug Lynch, University of Pen…
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Evaluating IT and Library Services with the MISO Survey
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July 26, 2011
This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …
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Facing Education’s Mounting Challenges with Collaboration and IT
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April 12, 2011
This ECAR research bulletin offers higher education executives and their IT leaders reasons and recipes for joining together to decrease the lag time from technological to organizational innovat…
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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education
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September 7, 2010
This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…
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Beyond the Help Desk: Creating a Culture of Service in the IT Organization
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August 25, 2009
This ECAR research bulletin describes strategies used by the IT organizations at the University of Massachusetts Boston and Dickinson University to develop a plan for improving the culture of ser…
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Copyright, Fair Use, and Teaching and Learning Innovation in a Web 2.0 World
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July 28, 2009
This ECAR research bulletin reviews some of the basic tenets of copyright in the digital millennium. Specifically, it discusses the ways in which copyright law, fair use provisions, and the TEACH…
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