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ECAR conducts and distributes high quality research and analyses designed to foster dialogue and enhance decision-making among its college and university subscribers.

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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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The 2011 Enterprise Application Market in Higher Education: June 14, 2012

Key Findings Almost every college and university (>95%) delivers a set of six core applications: student information, HR/payroll, finance, e-mail (for faculty and staff and for students)…
Student Mobile Computing Practices, 2012: Lessons Learned from Qatar: May 18, 2012

Mobile computing is transforming information technology and the student learning environment in higher education , yet educational institutions everywhere are just scratching the surfa…
The Higher Education CIO: Portrait of Today, Landscape of Tomorrow, 2011: October 3, 2011

Key Findings The CIO role in higher education continues to inspire, perplex, and fascinate those who examine it. The 2011 ECAR study of information technology leaders in colleges and universit…
Managing Availability and Performance Risks in the Cloud: Expect the Unexpected: December 7, 2010

We know that the best way to avoid cloud risks is to apply sound risk management strategies before placing applications and IT services in the cloud. Some risks, however, cannot be predetermined …
Alternative IT Sourcing Strategies: From the Campus to the Cloud: August 20, 2009

Abstract This 2009 ECAR research study explores a multitude of strategies used by colleges and university information technology organizations to deliver the breadth of technologies and servic…
Leading the IT Workforce in Higher Education: September 12, 2008

Abstract This 2008 ECAR research study builds upon the work done in 2004 by ECAR in its original study of information technology leadership. The 2008 study addresses the following questions: …
ITIL Service Management Practices: Third Time's the Charm: July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…
Service on the Front Line: The IT Help Desk in Higher Education: December 3, 2007

Abstract This 2007 ECAR research study explores the information technology (IT) help desk as a complex enterprise operating within a dynamic environment that includes the goals and culture o…
IT Outsourcing in Higher Education: August 19, 2002

Abstract This study provides an analysis of IT outsourcing as it applies to colleges and universities. Based on an analysis of responses from nearly 300 colleges and universities and from a …

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