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Research Computing: The Enabling Role of Information Technology
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November 2, 2012
Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…
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Measuring User Satisfaction: Why It’s Important and How to Do It
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August 2, 2012
Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
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ITIL Service Management Practices: Third Time's the Charm
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July 7, 2008
Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…
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IT Engagement in Research: A View of Medical School Practice
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January 23, 2008
Abstract This ECAR research study was designed in collaboration with the Association of American Medical Colleges to analyze the practices and perspectives of IT organizations that support the…
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Service on the Front Line: The IT Help Desk in Higher Education
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December 3, 2007
Abstract This 2007 ECAR research study explores the information technology (IT) help desk as a complex enterprise operating within a dynamic environment that includes the goals and culture o…
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IT Engagement in Research: A Baseline Study
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August 28, 2006
Abstract This ECAR study explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an …
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Supporting E-Learning in Higher Education
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July 16, 2003
Abstract Supporting E-Learning in Higher Education is the result of 10 months of collaborative research conducted by ECAR and IDC to learn about evolving student and instructor support r…
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