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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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2016 Planning Guide for Cloud Computing and Virtualization
December 8, 2015

This Gartner planning guide advises IT organizations to prioritize implementation of a "cloud first" strategy. Public cloud services are now essential for increasing institutions’ dig…

Institutional Practices and Faculty Perspectives on Research Computing in Higher Education
December 1, 2014

Contemporary scientific and scholarly research is highly dependent on technology, and information technology units play a primary role in enabling research in higher education . Strong r esea…

Research Computing: The Enabling Role of Information Technology
November 2, 2012

*This maturity index has been integrated into the EDUCAUSE Benchmarking Service . Key Findings Information technology’s primary research computing role is as an enabler of research.…

Measuring User Satisfaction: Why It's Important and How to Do It
August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…

ITIL Service Management Practices: Third Time's the Charm
July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…

IT Engagement in Research: A View of Medical School Practice
January 23, 2008

Abstract This ECAR research study was designed in collaboration with the Association of American Medical Colleges to analyze the practices and perspectives of IT organizations that support the…

Service on the Front Line: The IT Help Desk in Higher Education
December 3, 2007

Abstract This 2007 ECAR research study explores the information technology (IT) help desk as a complex enterprise operating within a dynamic environment that includes the goals and culture o…

IT Engagement in Research: A Baseline Study
August 28, 2006

Abstract This ECAR study explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an …